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Commander Pro is DEAD

xldeane

By xldeane
in Corsair Link

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Zotty

Zotty

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I can soon fit another name plate in there Zotty, that's mechanical not electrical, I'm fine with the mechanical stuff :)

 

xl...out

 

lol you could... but would you want to?.. best looking case on the market IMHO... not that i'm biased lol.......

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Technobeard

Technobeard

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I cant even get a reply to my post or the ticket I put in.....

We get back to tickets and forum posts within 24 hours. I'll ping customer service and have them look into your ticket.
xldeane, I see that you have 2 tickets and both were responded to within 24 hours.
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Corsair Dustin

Corsair Dustin

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My apologise for not getting your name correct, that's the age and the eye sight. OK.. everything being said its time to sort out my Fan problems (Hopefully)

Does the Lighting Node Pro suffer from the same problems as the Lighting Hub and the Commander Pro ?

I have a new Commander Pro and Lighting Node coming today. Should I update any of the firmware on either or just leave then be ? Also what version of Link do you recomend I should use to run fans and now lighting strips ?

 

Should I d/l Link and then fit hardware or hardware first then d/l Link ??

 

Is there any order to connect up Commander Pro, Lighting Node, Fans, LED strips. in that order. USB TO MB then SATA power leads. OR just connect it all up and flick the switch ??? lol

 

Thanks

Deane

 

So there's no specific order, but if I were in your shoes, I would do it like this:

 

1. Commander Pro's USB to MB USB header, Commander Pro's SATA power lead to PSU

 

2. Lighting Node Pro's USB to Commander Pro's USB header, Lighting Node Pro's SATA power lead to PSU

 

3. LED strips to one channel of either the Commander Pro or the Lighting Node Pro

 

4. RGB Fan Hub's 3-pin cable to one channel of either the Commander Pro or the Lighting Node Pro, RGB Fan Hub's SATA power lead to PSU

 

5. Each fan's PWM connector to a fan header on the Commander Pro, and each fan's LED connector to the RGB Fan Hub. Note that fans need to be plugged in *in order,* which is why the fan ports on the Hub are numbered.

 

6. To ensure painless operation, install Link 4.7.0.77 after everything is connected internally. Reboot.

 

7. Click "Configure" on the Commander Pro and/or Lighting Node Pro, depending on what's connected where, and set the correct number and type of devices on the configuration pages. Make sure to click "Apply."

 

After this, you should ostensibly be good.

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xldeane

xldeane

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xldeane, I see that you have 2 tickets and both were responded to within 24 hours.

 

Both Tickets received an Automated Response the following day, saying a member of Corsair staff would be in contact with me within 48 hours. Its too late now it has gone back to Scan for refund...but thanks for taking the trouble to look at my case. Much appreciated. ;)

 

 

xl....out

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xldeane

xldeane

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Update: The Commander Pro and the Lighting Node Pro turned up from Scan, when I opened the boxes the one of the lighting strips have been folded in half to fit in the box and it had been folded right on the acrylic Corsair logo thus nearly tearing it in half.. I contacted Scan FOR RMA so the Lighting Node went back....The Commander Pro it would seem was fine. I connected it all up with lighting hub, only 2 fans were working, Channels 1 & 2. So I tried my second lighting Hub in COM Pro LED Channel 2... Once again on 2 channels working on the Hub ???? So I tried the 3rd lighting hub that I have and that to would only have power on channels 1 & 2... 3 hubs all only working on channels 1 & 2 ???

 

I couldn't be bothered to send the Commander Pro back so I crimped another 2 wires in to connector for channel 2 on Com Pro and had 2 Hubs working off channel 2 and 1 hub working off channel 1. So its all good. I have all 6 HD120 RGB working lovely ..

 

 

xl...out

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xldeane

xldeane

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That is a pretty strange thing to do but I guess you got it working. In the end, a new Commander Pro didn't make any difference right? 3 different hubs all with the same symptom. So, software problem..

 

Too bad about the LED strip.

 

I have used 4 Commander Pros; 2 have been returned, I borrowed 1 from a friend and I have a new CP fitted. I have used 3 different lighting hubs and about a week of my life trying to figure this problem out. I do not know “code” or how to diagnose a computer problem.. The PC is running fine so I’ll leave it alone... until I get bored and start adding to it again :biggrin::biggrin:

 

Xl...out

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xldeane

xldeane

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I realise that I may have been a little quick on the draw and probably jumping to the wrong conclusions regarding the whole Commander Pro /Lighting Node Pro (I wont use the word argument), lets say it was a heated discussion ?

 

I went off at Dustin, that was uncalled for and I apologise not knowing the full facts. I have now been informed that a third party wrote the software for the Commander Pro and Lighting Node, Dustin has been put in charge of sorting out someone else's shoddy workmanship and put himself in the firing line, my hat is off to you mate.

 

I would also like to thank whoever it was that passed my feelings on to Corsair about the faulty Commander Pros I have had.... in the post this morning I received a brand new Commander Pro Direct from Corsair. There not a bad bunch of chaps after all. :laughing::laughing:

 

 

xl......out

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xldeane

xldeane

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Like all good stories there has to be a happy ending... Not only does it look pretty it bites as well- BF1 all graphic settings on very high and resolution 4K 3840 X 2160. GPU temp does not go over 67 degrees. GPU fan doesn't kick in till 55 degrees and runs at 120 FPS solid.

Bit disappointed about the cables tbh, for what they cost me they should really pop, but more of a fizzle...

Everything up a running fine, its been flat out for 6 hours and still purres like a kitten. Also surprisingly quite considering all the air that's being moved about by those 12 fans that are in there :)

 

http://imagizer.imageshack.us/v2/320x240q90/924/9NFz34.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/924/4kFwa2.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/XjjrFe.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/2pk6Sl.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/2pk6Sl.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/922/paAGqY.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/2pk6Sl.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/924/n24mKt.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/924/IRJBwX.jpg

 

 

 

 

 

 

xl...out

Edited by xldeane
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xldeane

xldeane

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And now its going up for sale....because I'm going to build the same sort of build with a glass case but I'm going to fabricate the metal work myself ..out of Aluminium.

 

My mate has a guillotine and a fly press, I'm looking forward to the project tbh. I can design my own case in my workshop. Its going to have a double skin base and most of the middle wall cut away so you can see right through it. All the cabling will be run between the double skin in the base and side uprights.

Its going to have a Z370 MB, with a Coffee Lake CPU. HD140 RGB fans to the front and top and completely AIO Cooling. I'm going to tie it all in so ALL the RGB runs off one piece of software. Its going to be the daddy of all PC'S

 

 

xl...out

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SpeedyV

SpeedyV

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And now its going up for sale....because I'm going to build the same sort of build with a glass case but I'm going to fabricate the metal work myself ..out of Aluminium.

 

My mate has a guillotine and a fly press, I'm looking forward to the project tbh. I can design my own case in my workshop. Its going to have a double skin base and most of the middle wall cut away so you can see right through it. All the cabling will be run between the double skin in the base and side uprights.

Its going to have a Z370 MB, with a Coffee Lake CPU. HD140 RGB fans to the front and top and completely AIO Cooling. I'm going to tie it all in so ALL the RGB runs off one piece of software. Its going to be the daddy of all PC'S

 

 

xl...out

 

Wow! That sound really cool! I am getting the build itch again myself. My rig is barely over 1 year old and the CPU (i7-5820K Haswell-e) is already 3 platforms old. I am waffling between doing an X299 rig with an i9-7900X or a Z370 rig with an i7-8700K. There is a lot of controversy about Z370 right now - that it is a dead end platform (sort of like Z270 became). It also suffers from gimped PCIE lanes and dual channel Ram. The limited PCIE lanes are my biggest concern. Sometimes I feel like I should really take a hard look at Ryzen and Threadripper - They get great reviews but the platform still suffers from mediocre Ram capability. It's a wild and crazy time in the market. I have never seen so many new CPUs and platform come out so quickly. I guess its a first world problem...

 

Anyway, good luck on your build, and getting all of your Corsair stuff to function properly. If you want to get away from Link and its bugs, there is an alternative piece of software that can control Link enabled devices. Its quite powerful and does a lot of things link can't. In case you have not stumbled across it, it's called SIV. It's primarily a system monitoring program (a really really powerful one). The author got frustrated with Link and decided to reverse engineer the control protocols and added Link control to SIV. SIV is not for everyone. No pretty pictures of your case. Because it can do so much, it is complex by nature, and more that some people want to deal with. If you spend the time to learn it (at least the part of it that deals with Link), you will find it can do everything Link and do and a lot of things Link can't. It also uses way less CPU resource and is rock stable. You can get it here.

 

http://rh-software.com/

 

Here is a rather overwhelming list of things that SIV can do that Link does not, followed by a long list of Link bugs that do not exist in SIV. The post is old and some of the issues listed have been addressed. Many others are still outstanding. It's a lot to take in, but if you invest the time to get past the learning curve, you will probably never go back to Link.

http://forum.corsair.com/v3/showthread.php?t=140665&highlight=SIV

 

Here is what the SIV setup looks like on my rig. You can setup the panels to monitor just about anything you can think of. The panel to the left is the Link AIO Fans setup panel where all of the custom curves are set up. The panels to the right are totally configurable. You can have as many as you want, with as many items as you want.

 

attachment.php?attachmentid=30340&d=1500692359

 

Whatever you decide, good luck! I would love to see pics of your case when you get everything put together and all the LEDs blinkin' ;):

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  • 5 months later...
tobiovago

tobiovago

Posted
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Like all good stories there has to be a happy ending... Not only does it look pretty it bites as well- BF1 all graphic settings on very high and resolution 4K 3840 X 2160. GPU temp does not go over 67 degrees. GPU fan doesn't kick in till 55 degrees and runs at 120 FPS solid.

Bit disappointed about the cables tbh, for what they cost me they should really pop, but more of a fizzle...

Everything up a running fine, its been flat out for 6 hours and still purres like a kitten. Also surprisingly quite considering all the air that's being moved about by those 12 fans that are in there :)

 

http://imagizer.imageshack.us/v2/320x240q90/924/9NFz34.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/924/4kFwa2.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/XjjrFe.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/2pk6Sl.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/2pk6Sl.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/922/paAGqY.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/923/2pk6Sl.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/924/n24mKt.jpg

 

http://imagizer.imageshack.us/v2/320x240q90/924/IRJBwX.jpg

 

 

 

 

 

 

xl...out

 

Hi im new here in i have the same problem, How did you solved you problem???

I have 6 Corsairs fangs HD 120 and 2 Corsairs fangs HD 140 in a Commander pro and only one is working... Please help me

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tobiovago

tobiovago

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did you add them in iCue dude?

 

EvNF1wBh.png

 

https://www.corsair.com/uk/en/icue

 

Some Guides too :)

 

 

Thx for answering and yes i added them to the ICUE in the same form that you and only its working a fang u.u

 

http://forum.corsair.com/v3/attachment.php?attachmentid=32973&d=1523914623

http://forum.corsair.com/v3/attachment.php?attachmentid=32974&d=1523914660

http://forum.corsair.com/v3/attachment.php?attachmentid=32974&d=1523914660

Edited by tobiovago
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DevBiker

DevBiker

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Thx for answering and yes i added them to the ICUE in the same form that you and only its working a fang u.u

Can you show your configuration screen for the lighting setup as well as the voltages for the CoPro?

 

Next, have you updated the firmware? Have you tried rearranging the fans in the ports?

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tobiovago

tobiovago

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Can you show your configuration screen for the lighting setup as well as the voltages for the CoPro?

 

Next, have you updated the firmware? Have you tried rearranging the fans in the ports?

 

 

Thanks for answering me, sorry for the delay I was working, the firmware is 0.007.199

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1162298162_WhatsAppImage2018-04-18at9_23_04PM.thumb.jpeg.65b399e5d045f69f5d60186917f164ff.jpeg

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186307725_WhatsAppImage2018-04-18at9_23_13PM.thumb.jpeg.cea21995ba41650bfa1d9df7c9a07343.jpeg

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tobiovago

tobiovago

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are you sure that you have the correct channel configured? Based on what I see, that looks like an unconfigured channel. Also, make sure that the correct fans are selected; I could tell that from the screen shot.

 

Thanks for answer me. I'll check the configuration again, but at this moment i'm traveling, so i'll continue with that the next Tuesday.

 

Thanks again and I hope to communicate again with the advances

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tobiovago

tobiovago

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Hi guys im back whit bad news. In the last week i checked the ICUE tutorial and try differents solutions but whitout results, i tried changing the fangs in the Led HUB, remove the Commander Pro and format my PC, i do all the things but now only 1 fang its working, i do a ticket in Corsair technical service but whitout ressults, Now i have about 20 hrs trying make it work (Not counting the previous days in which i work before leaving on a trip) but im tired. I will try to change everything with my provider, the 4 fans HD 120 and the 2 fangs HD 140 whit the commander pro, i hope that the new things work well.

 

Thx for help me

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