cobacoba50 Posted October 13, 2017 Share Posted October 13, 2017 When i first try plugging the CP, it works fine (corsair rgb strip works) but i suspect after the firmware update, or remove and replugging the usb2 header CL4 wont detect my commander pro.. the rgb strip stop working too theres only 1 fan port that works (number 3). everytime i connect the usb2 header, my pc detect it under the name of "Generic USB Hub", theres no commander pro in my device manager that generic usb hub dissapear whenever i remove the usb2 the problem is : 1. CL4 not detecting my CP, so i cant downgrade the firmware 2. I tried the pinhole method by - shutting down the system - press n hold the hole, - power up the sys - stop pressing the hole and nothing happened 3. Shipping price for RMA is expensive. almost the same price as the CP for 2-way shipping im looking for a solution.. T_T elpppp, i had high hopes in this product Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Dustin Posted October 13, 2017 Corsair Employees Share Posted October 13, 2017 Have you tried connecting the CLCP to a different USB 2 header on your motherboard? Also, CLCP won't appear as Commander PRO in Device Manager. Mine, for example, just reads "Corsair USBXp Driver." It does sound like your Commander PRO may be busted, though. Have you been in contact with customer service? Link to comment Share on other sites More sharing options...
cobacoba50 Posted October 14, 2017 Author Share Posted October 14, 2017 theres only 1 usb2 header in asus maximus IX code -__- theres an indicating sound whenever i plug my CLCP to usb2 header, whenever i remove usb2 header, generic usb hub is disappear from device manager i alr contact corsair support, and still got no reply (2days alr) if i have to replace this, will i charged again for shipping price?? where are the corsair shipping from? HK?:(::(::(::(::(::(::(::(::(::(::(::(::(: Link to comment Share on other sites More sharing options...
c-attack Posted October 14, 2017 Share Posted October 14, 2017 Which version of Link are you using? Link to comment Share on other sites More sharing options...
cobacoba50 Posted October 14, 2017 Author Share Posted October 14, 2017 ive tried 4.9.0.57 , 4.8.3.8 , and 4.7.0.77 corsair support suggest me using 4.7.0.77 but still not working even rgb light wont turn on... as for i know, without any software connected RG light should be turn on right?? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Dustin Posted October 16, 2017 Corsair Employees Share Posted October 16, 2017 It should be but it sounds like your CLCP has been bricked. Hopefully customer service will be able to get you taken care of. Link to comment Share on other sites More sharing options...
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