k55 with fw 30.06 and cue 2.18.81 issues after resuming from sleep

[UnEdo]

I upgraded to CUE 2.18.81 and k55 fw 30.06 that came with it a week ago, since then my k55 has been acting up after the pc comes back from sleep.

 

The first sign is actually that the keyboard won't wake up the pc anymore, and once I do it by clicking on the mouse the keyboard works as if CUE wasn't running. In CUE I get a message that the keyboard is using incompatible firmware and can't be updated.

 

Anyone else experiencing this?

[UnEdo]

EDIT:

 

I have better logs for this issue:

 

The logs start as I launch CUE, the keyboard is not working well.

 

At T21:33:04 I unplugged it and at T21:33:06 I plugged it again, it starts working alright.

 

2017-10-09T21:28:28 I cue.init: CUE version: 2.18.81
2017-10-09T21:28:28 I cue.init: Updates server: [url]https://www3.corsair.com/software/CUE_V2/[/url]
2017-10-09T21:28:28 I cue.init: Build type: Public Release
2017-10-09T21:28:28 I cue.init: Applicaiton ID: 6512
2017-10-09T21:28:29 W cue.locale: "Cannot load qt_en.qm translations"
2017-10-09T21:28:29 I cue.init.font: Using Regular text font family: "Open Sans"
2017-10-09T21:28:29 I cue.init.font: Using Title text font family: "Gotham Bold"
2017-10-09T21:28:29 I cue.session: Locked changed to false
2017-10-09T21:28:29 I cue.session.win: Will notify 'connected changed to' with delay
2017-10-09T21:28:29 I cue.session: Local changed to true
2017-10-09T21:28:29 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\userx\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
2017-10-09T21:28:29 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\userx\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder"
2017-10-09T21:28:29 I cue.action.macro.win: Init time: 0.402113 (init: 2.92e-07 reset: 0.00197523 )
2017-10-09T21:28:29 I cue.init.ui: Starting UI.
2017-10-09T21:28:30 W MainWindow_QMLTYPE_374(0x13b966a8) must be a top level window.
2017-10-09T21:28:30 W MainWindow_QMLTYPE_374(0x13b966a8) must be a top level window.
2017-10-09T21:28:30 W qrc:/qml/ui/accordion/LibraryPropertyViewsAccordionItem.qml:429:12: QML LibraryPropertyViewsAccordionItemToolbar: Binding loop detected for property "applyFromLibraryEnabled"
2017-10-09T21:28:30 I cue.session: Connected changed to true
2017-10-09T21:28:30 I cue.dev: Requesting working state enter because session connected.
2017-10-09T21:28:30 I cue.dev.enum.hid: Entering working state.
2017-10-09T21:28:30 I cue.sdk: Entering working state, session connected.
2017-10-09T21:28:30 I cue.dev: Creating new device object: "VOID USB"
2017-10-09T21:28:30 I cue.dev: Attached to device object "VOID USB" b= 0 a= 0 id= 6953
2017-10-09T21:28:30 C cue.dev: Can't send MicMute report.
2017-10-09T21:28:30 I cue.audio_driver.win: Setting up new device
2017-10-09T21:28:30 I cue.dev: Created new device object: "VOID USB" ; ready: false
2017-10-09T21:28:30 I cue.dev: Creating new device object: "K55 RGB"
2017-10-09T21:28:30 I cue.dev: Attached to device object "K55 RGB" b= 0 a= 0 id= 6973
2017-10-09T21:28:30 I cue.dev: Created new device object: "K55 RGB" ; ready: false
2017-10-09T21:28:30 I cue.dev: Attached to device object "VOID USB" b= 0 a= 1 id= 6953
2017-10-09T21:28:30 I cue.dev: Initializing "VOID USB"
2017-10-09T21:28:30 I cue.dev: Failed to open device: vid=1b1c pid=1b2e path=\\?\hid#vid_1b1c&pid_1b2e&mi_00#7&18f343b&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2017-10-09T21:28:31 W cue.dev: Protocol Version string request timed out for K55 RGB
2017-10-09T21:28:31 I cue.dev: Protocol Version string request timed out for K55 RGB
2017-10-09T21:28:33 I cue.dev: Initialized true "VOID USB"
2017-10-09T21:28:35 I cue.dev: Device : K55 RGB, Execution result = 0, result = 0, platform error code = 995. 
2017-10-09T21:28:35 I cue.dev: Attached to device object "K55 RGB" b= 0 a= 1 id= 6973
2017-10-09T21:28:35 I cue.dev: Initializing "K55 RGB"
2017-10-09T21:28:36 I cue.dev: Failed to open device: vid=1b1c pid=1b3d path=\\?\hid#vid_1b1c&pid_1b3d&mi_00&col01#7&de6bcd&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2017-10-09T21:28:40 I cue.dev: Attached to device object "K55 RGB" b= 1 a= 1 id= 6973
2017-10-09T21:28:40 I cue.dev: Creating new device object: "M65 PRO RGB"
2017-10-09T21:28:41 I cue.dev: Attached to device object "M65 PRO RGB" b= 0 a= 0 id= 6958
2017-10-09T21:28:41 I cue.dev: Created new device object: "M65 PRO RGB" ; ready: false
2017-10-09T21:28:41 I cue.dev: Attached to device object "K55 RGB" b= 1 a= 1 id= 6973
2017-10-09T21:28:41 I cue.dev: Failed to open device: vid=1b1c pid=1b2e path=\\?\hid#vid_1b1c&pid_1b2e&mi_01&col01#7&27c92fee&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2017-10-09T21:28:41 I cue.dev: Attached to device object "M65 PRO RGB" b= 0 a= 0 id= 6958
2017-10-09T21:28:41 I cue.dev: Attached to device object "M65 PRO RGB" b= 0 a= 0 id= 6958
2017-10-09T21:28:41 I cue.dev: Attached to device object "M65 PRO RGB" b= 0 a= 1 id= 6958
2017-10-09T21:28:41 I cue.dev: Initializing "M65 PRO RGB"
2017-10-09T21:28:41 I cue.dev.nxp: M65 PRO RGB  : trying to force P0 0  instead of P0 4
2017-10-09T21:28:41 I cue.dev.nxp: M65 PRO RGB  : success, continue initialization on P0 0
2017-10-09T21:28:41 I cue.lightings.player: Started lighting worker in 0x1b5c
2017-10-09T21:28:42 I cue.dev: Device insertion processing complete for VOID USB.
2017-10-09T21:28:42 C cue.download.fw: Aborting idle process not supported.
2017-10-09T21:28:42 I cue.dev: Initialized true "M65 PRO RGB"
2017-10-09T21:28:42 I cue.lightings.player: Started lighting worker in 0x2728
2017-10-09T21:28:43 I cue.dev: Device insertion processing complete for M65 PRO RGB.
2017-10-09T21:28:43 C cue.download.fw: Aborting idle process not supported.
2017-10-09T21:28:46 I cue.dev: Get device info failed. Device : K55 RGB, Execution result = 1, result = 0, platform error code = 121.
2017-10-09T21:28:56 I cue.dev: Get device info failed. Device : K55 RGB, Execution result = 1, result = 0, platform error code = 121.
2017-10-09T21:29:06 I cue.dev: Get device info failed. Device : K55 RGB, Execution result = 1, result = 0, platform error code = 121.
2017-10-09T21:29:06 I cue.dev: Initializing K55 RGB: spent all tries on getDeviceInfo().
2017-10-09T21:29:06 W cue.dev: Serial Number string request timed out for K55 RGB
2017-10-09T21:29:06 I cue.dev: Serial Number string request timed out for K55 RGB
2017-10-09T21:29:11 I cue.dev: Device : K55 RGB, Execution result = 0, result = 0, platform error code = 995. 
2017-10-09T21:29:11 W cue.dev: Serial Number string request timed out for K55 RGB
2017-10-09T21:29:11 I cue.dev: Serial Number string request timed out for K55 RGB
2017-10-09T21:29:16 I cue.dev: Device : K55 RGB, Execution result = 0, result = 0, platform error code = 995. 
2017-10-09T21:29:16 W cue.dev: Serial Number string request timed out for K55 RGB
2017-10-09T21:29:16 I cue.dev: Serial Number string request timed out for K55 RGB
2017-10-09T21:29:21 I cue.dev: Device : K55 RGB, Execution result = 0, result = 0, platform error code = 995. 
2017-10-09T21:29:21 I cue.dev: Initializing K55 RGB: failed to read proto version.
2017-10-09T21:29:31 I cue.dev: Get device info failed. Device : K55 RGB, Execution result = 1, result = 0, platform error code = 121.
2017-10-09T21:29:41 I cue.dev: Get device info failed. Device : K55 RGB, Execution result = 1, result = 0, platform error code = 121.
2017-10-09T21:29:41 I cue.dev: Initialized false "K55 RGB"
2017-10-09T21:29:41 I cue.dev: Device object failed to initialize, so it won't be registered with application susbystems. K55 RGB.
2017-10-09T21:29:41 C cue.download.fw: Aborting idle process not supported.
2017-10-09T21:33:04 W cue.dev: Device  "K55 RGB" worker thread has stopped
2017-10-09T21:33:06 I cue.dev: Device vid=1b1c pid=1b3d is marked 'slow startup'.
2017-10-09T21:33:06 I cue.dev: Device vid=1b1c pid=1b3d is marked 'slow startup'.
2017-10-09T21:33:06 I cue.dev: Device vid=1b1c pid=1b3d is marked 'slow startup'.
2017-10-09T21:33:06 I cue.dev: Device vid=1b1c pid=1b3d is marked 'slow startup'.
2017-10-09T21:33:06 I cue.dev: Device vid=1b1c pid=1b3d is marked 'slow startup'.
2017-10-09T21:33:07 I cue.dev: Creating new device object: "K55 RGB"
2017-10-09T21:33:07 I cue.dev: Attached to device object "K55 RGB" b= 0 a= 0 id= 6973
2017-10-09T21:33:07 I cue.dev: Created new device object: "K55 RGB" ; ready: false
2017-10-09T21:33:07 I cue.dev: Attached to device object "K55 RGB" b= 0 a= 0 id= 6973
2017-10-09T21:33:07 I cue.dev: Attached to device object "K55 RGB" b= 0 a= 0 id= 6973
2017-10-09T21:33:07 I cue.dev: Attached to device object "K55 RGB" b= 0 a= 1 id= 6973
2017-10-09T21:33:07 I cue.dev: Initializing "K55 RGB"
2017-10-09T21:33:07 I cue.dev: Failed to open device: vid=1b1c pid=1b3d path=\\?\hid#vid_1b1c&pid_1b3d&mi_00&col01#7&de6bcd&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2017-10-09T21:33:07 I cue.dev: Initialized true "K55 RGB"
2017-10-09T21:33:07 I cue.lightings.player: Started lighting worker in 0xd04
2017-10-09T21:33:07 I cue.dev: Device insertion processing complete for K55 RGB.
2017-10-09T21:33:08 C cue.download.fw: Aborting idle process not supported.

Edited October 10, 2017 by UnEdo

[Toasted]

You'll want to put in a support ticket with Corsair.

https://support.corsair.com/

 

Do you have the latest USB chipset drivers, Windows updates, BIOS/UEFI updates?

Tried a different USB port?

 

Did the issue start appearing after the 2.18.81 update? If so, try downgrading and see whether the issue is still present.