Rudraly Posted September 15, 2017 Share Posted September 15, 2017 Hi i just bought today my cosair m65 pro rgb. I love it, it works and all but i wanted to configure some macros and mouse buttons. I have previously been using a razer deathadder with synapse. As usual, when changing stuff.. i unistalled everything, cleaned the registry, restarted, plugged mouse and istalled CUE but it's not working at all, it won't show to the desktop. The CUE icon appears, i can even right mouse click on it but everything makes it crash and vanish from the tray. I have already tried the solutions written on older reddit posts and in the forums (unistall CUE, delete corsair appdata folder, clean registry etc etc). I've done everything: even unistalled all HID mouse in device manager, tried to unistall again cue and evem restarted using keyboard for a final fresh install of CUE [2.16_87] and only then connecting the mouse..) but nothing seems to work. The mouse is fine, i can change dpi and every button works, but i cannot configure the macros and rgb lights.. CUE just opens, stays for some seconds in the system tray and then vanishes. One thing to notice is that if i connect the mouse to the pc after a reboot, it makes the "usb plugged in" sound but if i open CUE it plays the "disconnected usb" sound, even if the mouse is still working (sometimes dpi switch or side buttons won't) On my pc i have a CM storm quickfire as mechanical keyboard and a pair of HyperX Fury 2 connected via usb driver [funny thing was that after i tried to install CUE, mic wasn't working, had to reboot but it might be related to drivers installing]. I have an original copy of windows 10, always up to date and kaspersky installed. [even tried to disable the antivirus but nothing] On windows event there is nothing related to corsair. One thing to add is that the %appdata corsair folder is always empty, so no profile or logs are saved. What should i do? Thanks in advance Fred Link to comment Share on other sites More sharing options...
rongtw Posted September 17, 2017 Share Posted September 17, 2017 I had this problem with my M65 ,,,, i scrapped it :( mouse is great , CUE is crap software Link to comment Share on other sites More sharing options...
Toasted Posted September 17, 2017 Share Posted September 17, 2017 Check Event Viewer and see whether you can find any entries related to CUE under Windows > Application. Link to comment Share on other sites More sharing options...
heo_123 Posted September 27, 2017 Share Posted September 27, 2017 I got a problem with 2 buttons on the side of M65. I go around the forum and see a lot of people having this problem. Their solution is to reinstall CUE but the issue goes away a while then come back after reset. I have no clue what to do now. Already contact Corsair Customer Support website. I got some weird website glitch that asks me to enter product code (which I did enter in their box get the result of my product info). After trying for 2 hours, I ask their live chat and the agent instead of helping me to resolve the mouse issue. They created another ticket for my case which I have been waiting for 3 days and no update of my ticket. Well, luckily Logitech G502 is now on sales so I don't have to care about the crappy M65 issue anymore. 10/10 never buy any mouse or keyboard from Corsair ever again. Link to comment Share on other sites More sharing options...
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