Bbrot Posted September 6, 2017 Share Posted September 6, 2017 Hi! tl;dr My headset won't power on or connect, the dongle is set in pairing mode, and I cannot use the headset. Details below. I've had this headset for about 9 months now, absolutely wonderful experience and by far my favorite headset that I've used. However, as of me getting home today, I found that my headset had not been charging at all, and the blinking light on the dongle was flashing about 2 times a second. I looked at many of the threads here and tried many solutions, firmware installation, boot loader mode etc. But none of these work because my computer simply won't recognize that the headset plugged in (it will only recognize the dongle) I have tested it with multiple USB cables that I know work and It still won't charge. I thought at first that a power surge must have damaged the battery, but I do have my all my other peripherals connected to my PC which is plugged into a surge protector (and they were all working fine). Did my battery go dead and if so is this covered by some kind of warranty, or is it just firmware issues? Thanks for any help and sorry for the long paragraph! Just wanted to give as much detail as possible. Link to comment Share on other sites More sharing options...
Toasted Posted September 7, 2017 Share Posted September 7, 2017 Are you able to get the headset detected on another computer normally or in bootloader mode? If not, Put in a support ticket and see whether Corsair can help diagnose the issue or replace the headset under warranty. https://support.corsair.com/ Note: Make sure you upload a picture of your proof of purchase. Link to comment Share on other sites More sharing options...
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