Stew.H Posted September 6, 2017 Share Posted September 6, 2017 Hi all. I've seen a few other threads about the power wire in the RGB hubs melting. This happened to me today :( The 3 case fans RGB cables were all connected to the hub as they were from the factory, I hadn't changed anything there. I hooked up the RGB hubs sata power cable to the power supply. I hooked the 3 case fans power connectors up to 3x 4-pin molex to fan adapters (just to test all the fans worked before running the cables through to the mobo headers). Powered it up and it smoked, melting the RGB hubs power wire. The damage wasn't too bad, so I wrapped the cable in electrical tape to cover the few areas of exposed copper. I then plugged the fans power cables into the fan headers on the motherboard and now it works fine (no smoke). The RGB hub still works, as do all the LEDs in the fans. This leaves me with a couple of questions... Was I not supposed to plug the fans into the 4-pin molex adapters and run them off the PSU? (I understand it would run them on max, but wouldn't expect it to burn anything!) If the motherboard cranks the case fans up under load, is the RGB wire likely to burn up again? TL:DR; RGB hub wire burned when case fans plugged into PSU, but not when plugged into mobo fan headers. Why? Link to comment Share on other sites More sharing options...
Corsair Blake Posted September 6, 2017 Share Posted September 6, 2017 Have you created a support ticket? If so, please let me know the ticket number and I will look into it. Link to comment Share on other sites More sharing options...
Stew.H Posted September 7, 2017 Author Share Posted September 7, 2017 Have you created a support ticket? If so, please let me know the ticket number and I will look into it. Thanks Blake, The ticket no. is #618253. Link to comment Share on other sites More sharing options...
Corsair Blake Posted September 7, 2017 Share Posted September 7, 2017 Thanks Blake, The ticket no. is #618253. Got it, we'll get it looked at for you. Link to comment Share on other sites More sharing options...
xldeane Posted September 12, 2017 Share Posted September 12, 2017 C'mon im dying to know what you have found !! Im just about to start a new build with 570X only im going to replace fan hub with Commander Pro...is that liable to blow up as well ?? xl...out Link to comment Share on other sites More sharing options...
xldeane Posted September 26, 2017 Share Posted September 26, 2017 I just love the way the staff members ignore you when you ask them a question ??? CORSAIR STAFF I ASKED YOU A QUESTION AM I GOING TO GET AN ANSWER ANY TIME SOON ???? xl...out Link to comment Share on other sites More sharing options...
TruthUncommon Posted January 23, 2018 Share Posted January 23, 2018 I just had this occur to me with a CORSAIR Crystal 570X case I just received from NewEgg too. Link to comment Share on other sites More sharing options...
Zotty Posted January 23, 2018 Share Posted January 23, 2018 I just had this occur to me with a CORSAIR Crystal 570X case I just received from NewEgg too. Ouch.. take photos.. send them to NewEgg support. It's your quickest option at this stage of the game Link to comment Share on other sites More sharing options...
TruthUncommon Posted January 23, 2018 Share Posted January 23, 2018 Yeah I just talked to NewEgg support and the only thing they offer for part replacement is $20 return credit and to send me to corsair. Here's hoping Corsair fixes it. Link to comment Share on other sites More sharing options...
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