k95 rgb platinum constant keyboard malfunction

[SauronTheGreat]

hello everyone i have a serious problem my keyboard keeps on malfunctioning, all leds go off except the buttons are working .. i have to force the firmware update in order to make it make to work everytime, i happens like uncountable times dailty.. i am so frustrated i have no idea what to do, i have come to realize its a software issue not a hardware one ...

 

please any suggestions or fixes ?

[Lochstock]

I'm having the same issue. Seems to happen at random. I've rebooted the keyboard bios with F1 and the Windows Lock button and it lights up again. Eventually though after a PC restart my keyboard will no longer be recognized by CUE.

[Toasted]

Have you tried plugging the keyboard in a Intel controlled USB port? Refer your motherboard's user manual for help.

 

Latest BIOS, Windows updates, USB chipset drivers?

Do you have CorsairLINK installed? Any game controllers/drawing tablets connected?

[Nascull]

Hi im a new user and i instaled the ceu and instant got problems with the macro settings also its says im unable to use macro is it a problem that wil get solved by corsair or is it a hardware problem ? Im new to corsair and its not a good 1st impresion im thinking to return iT to get my money back or do i just need to have patience?

[Toasted]

You will want to fillout your system specs.

http://forum.corsair.com/v3/profile.php?do=extra

 

If you prefer support from Corsair directly, Put in a support ticket with them.

https://support.corsair.com/