Jeroen235 Posted September 4, 2017 Share Posted September 4, 2017 Hi Corsair, I have a Corsair Strafe keyboard, M65 Mousse, and VOID wireless headset. Yesterday my headphone did not work. The is no device to play sounds according to Windows 10. In CUE i can see this error.: Now I am pretty skilled with a computer. I am a IT admin. But I can’t wrap my head around this problem. The message seems appears because there is a problem with the drivers that are used by CUE are not working correctly. I can see a hardware error in the device manager. The "Corsair VOID wireless Gaming Dongle driver" is in error, and I am missing the "Corsair Bus" I have read almost every post on the forum on how te resolve the issue but I cannot fix it. So far I have tried: Repairing the CUE softwareComplete uninstall -> reboot - > Fresh installComplete uninstall and removed all personal settings. Installed latest version 2.16 and also tried 2.15 and 2.14.Cleaned registryCheck for updated USB, chipset and MOBO drivers.installed all the latest firmware for all corsair devicesI have tried to manually install drivers for the Void dongle and corsair Bus from CUE 2.16, 2.15 and 2.14 without any luck.Installed the latest updates for Windows 10:[pouts: Any suggestions on how to solve this are much appreciated. Many Thanks, Jeroen Link to comment Share on other sites More sharing options...
Toasted Posted September 7, 2017 Share Posted September 7, 2017 What error is given by Windows for the USB dongle? If you have not done so, put in a ticket with Corsair and see whether they can provide any suggestions. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Jeroen235 Posted September 7, 2017 Author Share Posted September 7, 2017 The error I get is that to reinstall the driver for the device (code18) But re-install CUE won't do the trick. Manually reinstalling the driver fails with the message that Windows 10 has found driver but there has been a error trying to install the drivers. I will open up a support case. Any more suggestions? Link to comment Share on other sites More sharing options...
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