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K95 Platinum numerical keys not working


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Hi i recently purchased a K95 mx speed keyboard

unfortunatly the numerical keys "0 - 9" and "," is not working.

However -+*/ and enter works, including num-lock.


i have tried the following;

latest software is installed

forced re-installation of latest firmware

unplugging the usb connections

only having the main usb connection plugged in

unplugging the separate device using the UBS port in the keyboard


i use windows 10 professional 64 bit system.


what can i do, i need to have the num keys as i use them for work all the time.


cincerly Gard

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