Flav Posted August 7, 2017 Share Posted August 7, 2017 Bonjour, j'ai acheté il y a un mois un CORSAIR VOID WIRELESS et tout allait très bien jusqu'à aujournd'hui. Tout d'abord une barre noir et blanche c'est affichée sur mon bureau et lorsque je cliquais dessus il m'était indiqué que CUE ne répondait pas. Puis j'ai commencer a avoir des problème sur mon casque. J'ai un bruit de fond lorsque qu'il y a du son qui sort de mon ordinateur, puis, plus rien des que je coupe par exemple la video. De plus le son est d'une qualité horrible depuis ces soucis J'ai essayer de désinstaller CUE et de le reinstaller mais rien y fait.. De plus je n'ai aucun soucis lorsque le CUE est désinstaller.. Merci d'avance, Cordialement Flav Link to comment Share on other sites More sharing options...
Toasted Posted August 10, 2017 Share Posted August 10, 2017 French Language support can be found below; http://forum.corsair.com/v3/forumdisplay.php?f=233 Based off the translated text, I am assuming CUE was updated and you are now experiencing audio issues? Link to comment Share on other sites More sharing options...
Flav Posted August 17, 2017 Author Share Posted August 17, 2017 yeah sorry. Since the last update. i have audio issues. a sound like a whisper when i play a video. And when i delete CUE, i have no audio issues anymore :/ Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted August 18, 2017 Corsair Employee Share Posted August 18, 2017 Not a problem, we're here to help. We actually have a thread regarding this issue. Try the steps in the link below. If you run into any other issues, go ahead and respond back and we can help you from there. http://forum.corsair.com/v3/showthread.php?t=169325 Link to comment Share on other sites More sharing options...
Flav Posted August 18, 2017 Author Share Posted August 18, 2017 Nothing worked. I tried to downgrade my CUE to the 2.14, uninstalle my driver, disabled the Enhancements and same background sound :/ Link to comment Share on other sites More sharing options...
Toasted Posted August 18, 2017 Share Posted August 18, 2017 Try muting your microphone does it stop the noise? Link to comment Share on other sites More sharing options...
Flav Posted August 27, 2017 Author Share Posted August 27, 2017 i tried and nothing had change... I don't know what else to do.. Without the CUE i don't use my headset at is best pls help me ! :( Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted August 29, 2017 Corsair Employee Share Posted August 29, 2017 We recently released a new version of CUE on the website. Please visit the download section and update to CUE 2.16 and let us know if the issue continues. Link to comment Share on other sites More sharing options...
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