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No replies to support ticket. TICKET #593397


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Logged support ticket on the 17th, took 14 days for someone to post to it. That post said I have been sent an email with RMA instructions,after which I replied that no such email has been received. I have had no further replies on the ticket since.

 

I suspect you have some problems with your support portal, as I also don't get emails when the ticket is updated. I do successfully get emails when your staff email me direct (in response to initial complaint about lack of progress) or for forum registration. I have checked my spam folder.

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