spitz2010 Posted July 27, 2017 Share Posted July 27, 2017 the front headphone jack went bad and I put in ticket and a replacement was approved. But you want me to send in old front panel first. This would leave me without a computer for up to 2 weeks! Can't corsair sent the new one out first? Link to comment Share on other sites More sharing options...
Corsair Blake Posted July 27, 2017 Share Posted July 27, 2017 Hello there, please state your ticket number and I'll get someone to look into this. Link to comment Share on other sites More sharing options...
spitz2010 Posted July 27, 2017 Author Share Posted July 27, 2017 ticket # is 599806 Link to comment Share on other sites More sharing options...
Corsair Blake Posted July 27, 2017 Share Posted July 27, 2017 You really don't need to send this back. When it comes to cases, we don't ask for anything back, just dispose of it properly and install the new unit when it arrives. Link to comment Share on other sites More sharing options...
spitz2010 Posted July 27, 2017 Author Share Posted July 27, 2017 Hello ***ENE, We have approved your Standard Replacement RMA request. Your ticket # is 599806. Once Corsair physically receives your item, your RMA will be processed and shipped. For your convenience, click on the shipping label link at the top of your ticket to access the return address label and further shipping instructions. Please use this label when shipping parts back to Corsair. Please do not reply to this email. Thank you for choosing Corsair. http://www.corsair.com Link to comment Share on other sites More sharing options...
spitz2010 Posted July 27, 2017 Author Share Posted July 27, 2017 And I also went thru chat at corsair and the lady said that yes, I would have to return the part first. Link to comment Share on other sites More sharing options...
Corsair Blake Posted July 27, 2017 Share Posted July 27, 2017 The first message is an automated message. Pardon the miscommunication with the online chat, but you do not need to send in the CASE PART first in order to receive a replacement. Link to comment Share on other sites More sharing options...
spitz2010 Posted July 27, 2017 Author Share Posted July 27, 2017 Thank you CB Link to comment Share on other sites More sharing options...
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