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RMA policy UK

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Having purchased a RM650i which was DOA, it seemed wise to determine Corsair's UK RMA policy. The RMx series has a 10 year warranty, but (here is the sting) I have been informed via Corsair support chat on that the RMA policy is with a support hub in The Netherlands (postage 50% of a new PSU). So what has happened http://www.corsair.com/en-gb/support/warranty which states Bolton as a hub? Obviously if the support hub is not in the UK, I'll take my money and run to a manufacturer that has.
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