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XMS 3200LLPT one DIMM bad

Krux

By Krux
in Warranty and RMA Questions

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Krux

Krux

Posted
Posted

Hello.

 

I'm new to this forum, have read couple of threads, but think its necessary to start a new thread for my specific case.

 

About a year ago i built my PC which should solely serve me as DAW. Recently it got unstable, but always was abit picky. So I did a fresh install of Windows XP, but got various Bluescreens while installing.

BIOS Flash (Asus P481019) solved that + a new HDD cause the old one had errors(!). I installed SP1, newest chipset drivers (intel865PE), newest drivers for GfX Card. But I still got Bluescreens with various Stop Messages (PAGE_FAULT_IN_NONPAGED_AREA but mostly IRQL_NOT_LESS_OR_EQUAL ), which could be due to faulty drivers as I researched, but also due to Hardware/Software issues (like Ram obviously).

 

On a minimum Setup (only primary IDE channel, HDD master/CD slave) I then tried the recommended testing of one DIMM per time, which showed me that one is working fine the other not. I've got no Apps installed, so for testing I ran the "index drive"/canceled and undid it to get some processing, while one Dimm could do this fine, the other one caused a Bluescreen after few seconds.

I tested this several times in different slots with same results.

As I stumbled across the memtest application I gave that a try, which proved my suspicion that one Dimm is bad. I let memtest run the good Dimm over night with no errors (with >3000%?). Then the bad one, which caused a Crash/Bluescreen immediatly. Tried again and got error after error until it made the PC crash showing more than 1000 errors at 30%!

(I tested with Memtest3.0 from hcidesigns which is Windows native, cause I didn't get the memtest86 to boot from floppy)

 

The Bios settings are very "moderate". No overclocking (also never did, because I'm gaining stability), Auto detection of Ram (which shows 400 at startup) auto Volt, same with CPU - no overclocking/never did, FSB of CPU and Ram match. I only adjusted the Memory Timgings accordingly (2-3-2-6-8). Disabled as much onboard stuff as possible (audio, serial- parallelports, lan, raid) to avoid potential conflicts due to drivers or Irq Conflicts.

Also if Bios settings would be the cause of all this truoble, why would only one Dimm function proper/improper?

Also reinstalled Gfx driver, but that didn't change anything.

Also no conflicts showed up in the Device Manager.

 

I've been testing my PC for over a week now and came to the conclusion that it actually can only be the one Dimm thats being faulty.

 

What do you think RAM Guy ?! ...

 

If it seems like that for you too, ... I would like to RMA the Pair asap.

Are there any differences concerning RMA when I'm from Europe?

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Krux

Krux

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Because I got the Memtest86 V3.2 running, here some more Test Info:

 

tested both dimms in single channel mode. PAT disabled (P4P800deluxe)

Dimm1 (is the one that seems ok), Dimm2 (the bad one).

All Bios settings as above. So no overclocking. Timing 2-3-2-6, 200 Mhz., auto voltage.

 

Dimm1 (in Socket 2)

I ran memtest 15 hours

no errors

passed 79 times

cached 511M, Resvd Mem 864, Cache On, ECC off

 

 

Dimm2 (I think it was Socket 2)

cached 511M, Resvd Mem 864, Cache On, ECC off

memtest came up to test #5 , then the error counter went up to a few thousand (3000 something I think), then memtest crasched - the screen got covered with a combination of a few letters. I guess it was counting the errors, because the lower screen area was still flickering, but didn't respond.

 

so I tried next day again (in Socket 4)

at approx. 4 Minutes at the end of test #5 - 2417 errors

at 7 Min. 55s test #6 at 79% - errors increasing constantly up to 68406

 

the message "Unexpected Interrupt - Halting" appears

 

underneath that it says (sorry I don't know if that information is relevant or not)

Type: Inv_Op

PC: 041b0000

CS:00000010

Ef lag: 00010002

Code: 00000000

 

right next to that it shows:

 

eax: 041b0000

ebx: 04000000

ecx: 041b0000

edx: 1cc2c104

edi: 00000001

esi: 0000001a

ebp: 1cc2c104

esp: 000195f4

 

to the right of those values theres more numbers which seem to be the individual errors or sumthing.

 

Do these test results direct to a faulty Dimm or is there something else to look at?

Please enlighten me , I never wanted to be bothered with stuff like that, but now there seems no way round it. At least I'm gaining some knowledge to look at it positive :sigh!:

 

PLease help.

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  • Corsair Employees
RAM GUY

RAM GUY

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Please try and set the Dim Voltage to 2.75 Volts and I would set the system performance to Auto or just load setup defaults and then set the Dim Voltage and timings manually and then test the modules again one at a time in slot 1.
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Krux

Krux

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OK tested with your recommended setting RAM Guy

 

BIOS is default except the DDR Voltage at 2.75 and Timings at 2-3-2-6-8, both DIMMs tested in Slot 1.

 

DIMM1:

Pass 3

Error 0

 

DIMM2:

1st try

test #5 568 errors

test #6 569 errors

the lower part of the screen turns red, crash/hang

 

2nd try

test#4 14580 errors, crash/hang

 

3rd try

before memtest starts, the startup screen tells me that overclocking failed and that I have to enter BIOS. I then did but didn't change anything hit F10.

memtest started

test#4 7998 errors, crash/hang

 

 

So DIMM 2 seems still bad to me

 

What do you think RAM Guy ?

 

edit:

because it seems that it takes about a day to get a response, my next question:

if the Module is bad, what I really think, should I RMA only the one which is bad or both or doesn't it matter (they're TWINX V1.2). Also because I'm from Europe/Austria, do/would I need to send it/them to the USA directly or is it possible to get it/them replaced by distributors from Europe? (that would prolly save some time and cash).

Also i wanted to know if there is a TWINX Pair that would suit my setup better than the current XMS3200LL, if I could get one instead of the LL (I'd also pay abit ontop of that if needed of course). Would the XL or C2 Pairs be better/stabler/less troublesome for my setup and way of use (audio apps)?

 

Any help and advice really appreciated!

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  • Corsair Employees
RAM GUY

RAM GUY

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Please send us a email with a copy of the form or all of your info name address and phone# and the Module part# and copy the link to this post and email it to Rma@corsairmemory.com.

If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to warranty@corsairmemory.com and we will help to resolve it.

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Krux

Krux

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OK I've sent all my Info etc. directly to the rma@corsairmemory.com and waiting for the reply (not complaining or such, because 24hrs not over)

 

BUT

my reseller offered me to replace my XMS3200LLPT Modules with XMS3200XL Modules which would cost me a fee of 30 € for exchange and overtaking the rma

But as I have looked up, the XL series is a bit cheaper than the LL series although the XL has even lower latencies (2225 as opposed to 2326 with LL) - so is the LL series "better" cause they cost more? If so I wouldn't take the offer of my reseller but rma them personally to you.

Please help me to make a decission.

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RAM GUY

RAM GUY

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Well XMS3200XL are our fastest module. And the price is not indicative of performance, only what it costs us to make that specific part. And since XMS3200LL has been on the market a lot longer it has a demand, but because the IC's we need to make this part are getting hard to get the cost is slightly higher. But the choice is yours, we will be happy to replace them, but for the same part# as what you send in
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Krux

Krux

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Thanks, that cleared things for me pretty well. I will probably consider getting my modules replaced by my reseller, who'd replace my 3200LL with XL's too. That would safe me quite some time considering I'm from Europe and the shipping there and back would last easily more than ten days.

But because my reseller would charge me 30€ for replacing (cause I bought them over a year ago) , is it possible that the resseller can use my rma# , in hope of me paying less for replacement :biggrin: ? Is that possible at all ?

That's still a point which I consider in my decision.

Thanks for your help so far.

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  • 2 weeks later...
Krux

Krux

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Hi again,

 

because my reseller now charges even more for replacement I had sent a mail to rma@corsairmemory.com and after not getting a reply from that mail address to warranty@corsairmemory.com , but also haven't gotten a reply yet. The last mail was sent more than 24 hrs ago.

Therefor I'll post my questions of my mail(s) here:

 

"Hello,

...

Because I'm from Austria (in Europe), I'm

wondering about the shipping costs and time.

Would I have to pay both ways to you and back? Do I

pay all of the shipping costs or at all?

I asked at UPS who told me that it would make up a

total of approx. 90€ for me one way to you (stating a

declared value of only 200€).

 

I would also have the possibility to exchange my

modules at my reseller but he would charge me about

70€ for that, if it would be cheaper for me by

shipping to you I would take a bit of duration in

exchange for that.

 

Please clear things for me, so I can make a decision

on which way to go.

 

Kind regards,

 

.... ."

 

any advice or help from here ??

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