Qoskef Posted March 17, 2017 Share Posted March 17, 2017 I purchased the White RBG Void Wireless headset this past Christmas. I didn't have a problem with it for the first 2 months. Then out of nowhere the headset started having connection problems. The sound would start cutting out, then the headset would cut off, then reconnect back to my PC. I tried everything, re-paring my headset, updating firmware, multiple times. So I put in a ticket, and they helped me out to get a new headset. After the 3 WEEKS it took to return my headset, I get it back and have the same problem a day after I have it. I've got 6 USB ports in the front of my PC where the power button is and everything, and I've tried all of them. I've done everything again with this headset from re-paring, updating firmware, uninstalling/re-installing CUE 3 times. I'm getting very frustrated with this. The support I got was great when I sent in my ticket, so I'm not mad with the people, but the product. After paying $100 for a headset you'd think and expect it to work properly. This is the first corsair product I've had to give me this much trouble. I'm disappointed in this product and I would not suggest it to anyone. Although the quality of the headset is really good, it sounds great, but what's the point in that if it cuts out every 30 seconds. I'm wondering if anyone has fixed this problem or had this same issue. This isn't a huge problem, but I haven't been able to play the games I wish to play because the team chat would cut out and I'm not able to understand what my team is saying, I know that sounds like a stupid problem to have but it is very frustrating. Any help on this matter would be great. I really hope I don't have to ship this one back because I'd like to be able to use it how it was intended to be used, to play video games, and having to wait another 3-4 weeks would suck. But any help is appreciated. Link to comment Share on other sites More sharing options...
Toasted Posted March 18, 2017 Share Posted March 18, 2017 Do you have any other wireless peripherals/devices near the dongle and headset? If so, try temporarily disabling them and see whether that makes any difference. Link to comment Share on other sites More sharing options...
Qoskef Posted March 20, 2017 Author Share Posted March 20, 2017 No, I don't have any other wireless devices near my computer. Thank you for the thought though! Link to comment Share on other sites More sharing options...
Toasted Posted March 20, 2017 Share Posted March 20, 2017 You'll want to put in a support ticket with Corsair and see what they suggest. It is possible the dongle/headset may have a issue if the connection issue was not present in the past. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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