BobACanOfKoosh Posted February 7, 2017 Share Posted February 7, 2017 I don't really know where to but this thread, but it has to do with the website itself. I created a return for my broken m65, a beast of a mouse btw, but I'm not allowed to check the status or comments of the ticket. I can write and change the description, but whenever I press the name of it, which would normally view the status and comments on it, it instead goes to a website called sales force. It says "Your Salesforce edition or user license isn't supported yet." It has a blue background and has a link to go to the official home page or Salesforce. It should be noted that this only happens on mobile devices, like my android phone and iPad. I can access the comments normally on my computer, but it's a nuisance to do so when I'm at school. Link to comment Share on other sites More sharing options...
Toasted Posted February 8, 2017 Share Posted February 8, 2017 Using the browser on your mobile device, Request the desktop site instead. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 8, 2017 Administrators Share Posted February 8, 2017 To be clear - clicking on the request full page is different from requesting the desktop site. It's a known issue that the ticket system isn't mobile friendly. It's being worked on. Link to comment Share on other sites More sharing options...
Dark Knight Posted February 11, 2017 Share Posted February 11, 2017 Even if you request the desktop site you get the same message. I encountered the same issue as well. Link to comment Share on other sites More sharing options...
Wired Posted February 11, 2017 Share Posted February 11, 2017 Even if you request the desktop site you get the same message. I encountered the same issue as well.How did you request the desktop site? Which browser / phone OS? Link to comment Share on other sites More sharing options...
Dark Knight Posted February 12, 2017 Share Posted February 12, 2017 How did you request the desktop site? Which browser / phone OS? I requested the site through the browser options/agent options. Tried on multiple Android devices and I see the same issue. Android Lollipop and above devices. Link to comment Share on other sites More sharing options...
brainfreeze Posted April 4, 2017 Share Posted April 4, 2017 To be clear - clicking on the request full page is different from requesting the desktop site. It's a known issue that the ticket system isn't mobile friendly. It's being worked on. So what are we suppose to do us who do not have a working pc ? I myself need help with my RM750i and H100i and sense thies are the ones i need support with i can not use pc webbrowser. ( I have done a forum thread thou that thread got moved to a totaly wrong section ! it is a RM750i/H100i issue not only RM750i only issue and now it is in the power supply section) OBS: the thread needs to be in bouth power supply and cpu section(if you even have one that is) Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 4, 2017 Administrators Share Posted April 4, 2017 So what are we suppose to do us who do not have a working pc ?Put your browser in desktop mode. Link to comment Share on other sites More sharing options...
brainfreeze Posted April 5, 2017 Share Posted April 5, 2017 Put your browser in desktop mode. No that does not work, atleast for my iPhone 7 Ios10.2.3 And another longer up in this thread said the same so. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 5, 2017 Administrators Share Posted April 5, 2017 On Chrome, click the 3 dots in the top right and select Request Desktop Site. On Safari, hold down on the refresh icon and then select Request Desktop Site. Link to comment Share on other sites More sharing options...
brainfreeze Posted April 5, 2017 Share Posted April 5, 2017 On Chrome, click the 3 dots in the top right and select Request Desktop Site. On Safari, hold down on the refresh icon and then select Request Desktop Site. https://imgur.com/a/StQbJ Link to comment Share on other sites More sharing options...
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