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Blue screen of death


Fierani

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Hiya!

 

I have had a k70 RGB and a K65 RGB for quite a while now and am very happy with the products.

 

However after the last update my pc started giving random bluescreens caused by my mouse. I did reinstall the driver. Ended up using another mouse for now.

 

Anyone know how to tackle this issue ?

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Anyone know how to tackle this issue ?

 

Use WINDBG to analyse the dump file/files in C:\Windows\Minidump\ too see which driver caused the BSOD, see http://forum.corsair.com/forums/showthread.php?p=760776

 

Having done this upload the dump file and ask the driver supplier to fix their driver.

 

When I did this Corsair totally failed to respond :mad:, see http://forum.corsair.com/forums/showthread.php?p=845182

 

If WINDBG is all too hard for you and you attach a .ZIP of the dump I could analyse it.

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Use WINDBG to analyse the dump file/files in C:\Windows\Minidump\ too see which driver caused the BSOD, see http://forum.corsair.com/forums/showthread.php?p=760776

 

Having done this upload the dump file and ask the driver supplier to fix their driver.

 

When I did this Corsair totally failed to respond :mad:, see http://forum.corsair.com/forums/showthread.php?p=845182

 

If WINDBG is all too hard for you and you attach a .ZIP of the dump I could analyse it.

 

 

I just tried what you said but WINDBG won't install, upon checking the minidump folder I found out it was empty. Am I seeing ghosts here? Might be because I used CCLeaner after replacing the mouse. I could try to trigger a blue again but it's not occuring alot, had like 2 in 3 days of using the pc alot.

 

Thanks for your help.

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It's up to you. It would be ideal if you configured Windows to generate a full dump (C:\Windows\memory.dmp).

 

You should also add your PC specs to your profile so I can see which version and build of Windows you are using as without knowing that I can't tell you how to setup a full dump.

 

If it was my software you felt triggered a BSOD and you failed to provide me with a dump file I would tell you to go away and come back once you had one for me as without a dump file there is no way I could address the issue.

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