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Corsair Void Hybrid Left Ear Cup Driver Quieter than Right Ear Cup Driver

Yeah boiiiiiiii

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I got my Corsair Void Headset and I realized the fact that if pushing the cord into the dongle fully is the only way I can use my microphone, But if I push it fully so that I can use my mic, for some reason the audio in my left ear cup becomes very quiet. I tried using the audio balance that Windows 10 provides but even then I still cant hear anything from left earcup? anyone have any solutions
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