WHAMEE Posted January 4, 2017 Share Posted January 4, 2017 All, I recently purchased the Sabre RGB 10kdpi gaming mouse. Super loved it until the mouse wheel developed a stutter. Whenever I initiate a scroll (up OR down) the software? seems to read an approximate 8:1 ratio of advance to retreat. In other words, every time I scroll down, for every 8 clicks of the mouse wheel there is one click that registers the scroll in the opposite direction. Same thing occurs when I scroll upward. I've force updated the firmware via Corsair Utility Engine twice now. I don't have a firmware image to revert to. (One other issue: my Corsair Utility Engine isn't able to update. Not sure what version is current but I'm at 2.6.70. Subsequently, I'm running Firmware 2.04 for the mouse.) <Error message from CUE about Engine update failure This stutter makes reading forums frustrating. WELP! Link to comment Share on other sites More sharing options...
Toasted Posted January 5, 2017 Share Posted January 5, 2017 Have you tried using compressed air around the scroll wheel? Dust/Debris is known to cause what you are seeing but if its exactly every 8 clicks, There could be something wrong with the scroll wheel mechanism. Link to comment Share on other sites More sharing options...
WHAMEE Posted January 5, 2017 Author Share Posted January 5, 2017 Have you tried using compressed air around the scroll wheel? Dust/Debris is known to cause what you are seeing but if its exactly every 8 clicks, There could be something wrong with the scroll wheel mechanism. I have tried. Didn't have a straw on the end so, not sure how targeted the air was. I'll try again and get back to diagnosing it tx Link to comment Share on other sites More sharing options...
Aceina Posted January 14, 2017 Share Posted January 14, 2017 I'm having a similar issue from a relatively new Scimitar (1-2 months old). it's been happening pretty much the whole time, and I was hoping a driver would be coming out soon to fix it, but I haven't seen anything yet. Its not exactly every 8 for me. sometimes its 5 clicks, sometimes its 30 clicks, but its a very frequent problem and starting to give me a headache Hoping we find a solution soon Link to comment Share on other sites More sharing options...
Toasted Posted January 14, 2017 Share Posted January 14, 2017 @Aceina Have you tried cleaning the scroll wheel with compressed air? Link to comment Share on other sites More sharing options...
Aceina Posted January 19, 2017 Share Posted January 19, 2017 Yes, I've tried it several times now, and it just keeps coming back Link to comment Share on other sites More sharing options...
Toasted Posted January 19, 2017 Share Posted January 19, 2017 Put in a support ticket with Corsair. It will probably be replaced via Warranty (two years from purchase date) https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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