jerome.palacios Posted November 27, 2016 Share Posted November 27, 2016 Good day. I have recently purchased a K70 Rapidfire Red LED because I read that this is the best mechanical keyboard as the reviews mentioned. I am quite disappointed when I plugged the keyboard and saw weird random characters on a row of keys (example: from tab to } on the qwerty row of keyboard) when I press p for instance. The same thing is happening on this thread http://forum.corsair.com/v3/showthread.php?t=136995 however the fix mentioned on this does not apply to my case. Its a new keyboard and I just took it out of the box plugged to usb 3.0 and installed CUE. I would like to know how to proceed with this and possibly have a permanent fix as it is quite frustrating for this keyboard as everyone knows it is not really cheap. Thank you in advance for your help. Have a good day. System info as follows: Motherboard : MSI z170A OS : Windows 10 Home 64-bit CPU: Intel I5 6600k RAM : 16gb GPU : msi GTX 1070 Keyboard: K70 RAPIDFIRE Mechanical Gaming Keyboard — Cherry MX Speed Link to comment Share on other sites More sharing options...
Inheritance Posted November 28, 2016 Share Posted November 28, 2016 You will most likely need to RMA the device. Perform the following tests and if you fail then you will need to contact Corsair Support 1. Move the switch to BIOS does this still happen? 2. Exit CUE completely does this still happen? 3. try the keyboard in another computer does this still happen? Link to comment Share on other sites More sharing options...
jerome.palacios Posted November 28, 2016 Author Share Posted November 28, 2016 Thank you for your reply. I already tried the steps you mentioned and the same thing happened. I would just like to know how do they process RMA. Has anyone tried it before? Approximately how long did it take? Link to comment Share on other sites More sharing options...
Toasted Posted November 28, 2016 Share Posted November 28, 2016 You can submit a ticket with Corsair here; https://corsair.secure.force.com/ Corsair's warranty policy and RMA process can be found here; http://www.corsair.com/support/warranty The timeframe of an RMA will depend on the time it takes for Corsair to receive your faulty unit. Link to comment Share on other sites More sharing options...
jerome.palacios Posted November 28, 2016 Author Share Posted November 28, 2016 Something happened when I switched off my desktop. When I turned it on, the keyboard is already working fine. The weird characters appeared a few times but its not really appearing that often anymore. Any ideas how this happened? Link to comment Share on other sites More sharing options...
Toasted Posted November 29, 2016 Share Posted November 29, 2016 Nope. Could probably be firmware related by the sounds of it. Link to comment Share on other sites More sharing options...
jerome.palacios Posted December 1, 2016 Author Share Posted December 1, 2016 I already had it replaced. Good thing they have a 7 day return policy in the store I bought it from. I would suggest anyone buying k70 rapidfire to test it first if they are buying it from a reseller before going back home to avoid such inconveniences. Link to comment Share on other sites More sharing options...
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