Scimitar RGB not detected by CUE

[Smokey Jef]

So, I recently bought a new computer, slapped my old, and functional hardware in it. Everything is going well, until CUE suddenly stops detecting my mouse. It still works, I'm using it now. I uninstalled/reinstalled/repaired/unplugged it and plugged it back in, and nothing has worked. This is rather annoying as the Scimitar does not have forward and back buttons by default. Any and all help would be greatly appreciated.

[Toasted]

Upload the log generated by CUE as it may provide a hint as to whats causing the detection issue.

 

The logs can be found at %localappdata%\Corsair\CUE\logs

[Smokey Jef]

The only folder in %localappdata%/Corsair was HID. Here's the most recent log from that, generated on 26/11/2016:

 

[2016-11-26T16:35:45]: UserSessionInfo: locked changed to 0.
[2016-11-26T16:35:45]: UserSessionInfo: connected changed to 1.
[2016-11-26T16:35:45]: UserSessionInfo: local changed to 1.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=4b4 pid=1007 not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=4b4 pid=1007 not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=4b4 pid=1007 not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=4b4 pid=1007 not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=1b1c pid=1b1e not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=1b1c pid=1b1e not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=1b1c pid=1b1e not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=1b1c pid=1b1e not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=4b4 pid=1007 not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=1b1c pid=1b1e not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=1b1c pid=1b1e not found.
[2016-11-26T16:35:46]: Device profile (meta) for device vid=4b4 pid=1007 not found.

[Toasted]

The log doesn't really show anything useful.

 

Try an older version of CUE e.g. 1.16.42 and see whether or not the issue is still present.

http://forum.corsair.com/v3/showthread.php?p=880536

[terabyte]

The log doesn't really show anything useful.

 

Try an older version of CUE e.g. 1.16.42 and see whether or not the issue is still present.

http://forum.corsair.com/v3/showthread.php?p=880536

HID is the folder used by CUE 1.x. He should try installing CUE 2 instead.

[Smokey Jef]

He should try installing CUE 2 instead.

 

Here's the thing; I did. I went to the CUE 2 landing page, clicked download, and it installed an older version. I tried going to the downloads page as well but that didn't work either. I failed to mention any of this because I didn't think it was important. CUE says it's running software version 1.5.80, but the installer I used said 2.6.79.

[terabyte]

Here's the thing; I did. I went to the CUE 2 landing page, clicked download, and it installed an older version. I tried going to the downloads page as well but that didn't work either. I failed to mention any of this because I didn't think it was important. CUE says it's running software version 1.5.80, but the installer I used said 2.6.79.

 

1.5.80 is way old?! Which landing page are you talking about exactly? The latest 1.x version on the site is 1.16.42, there is no way you could have downloaded 1.5.80 :confused:

 

Your best option is to go to the downloads page directly: http://www.corsair.com/en-us/support/downloads - select "Gaming Mice" from the dropdown and then download both CUE 2.6.79 and CUE 1.16.42.

[Smokey Jef]

I have the installer for 2.6.79; 1.5.80 is the version that it installed. This is a fresh install of CUE.

 

 

Edit: 1.16.42 worked for whatever reason! Yay! And it actually installed the right version to boot.