Mikevhm Posted November 26, 2016 Share Posted November 26, 2016 Hello guys, i bought the Corsair Wireless RGB Gaming Headset. It works fine as long as i dont install the CUE Software, but i cant change any settings on the Headset without it. I have tried installing it different ways, first the CUE software and then the headset driver and the other way around, but it doesnt work. As soon as the CUE software comes in to play, there is an issue with the headset driver and it stops working. When i uninstall the CUE software, the headset is working. Are there any system requirements for the CUE software? my specs: Intel Core i7 3770k msi z77a-g43 16gb ram gtx770 windows 7 prof. 64 bit Link to comment Share on other sites More sharing options...
Inheritance Posted November 26, 2016 Share Posted November 26, 2016 Ok are you installing CUE 2? If yes good. if not install CUE 2.6.79 (restart your computer!) When you plug in your wireless dongle does CUE pick it up at all? (Does the device show up. It doesnt have to work does it show up.) if yes see if you can update the firmware on your void. if no can you install CUE 2 on another computer and test the headset there. Oh make sure the dongle has a clear connection to the Void. Link to comment Share on other sites More sharing options...
terabyte Posted November 26, 2016 Share Posted November 26, 2016 Ok are you installing CUE 2? If yes good. if not install CUE 2.7.79 (restart your computer!) When you plug in your wireless dongle does CUE pick it up at all? (Does the device show up. It doesnt have to work does it show up.) if yes see if you can update the firmware on your void. if no can you install CUE 2 on another computer and test the headset there. Oh make sure the dongle has a clear connection to the Void. Latest public CUE 2 version is 2.6.79 :p: Link to comment Share on other sites More sharing options...
Mikevhm Posted November 27, 2016 Author Share Posted November 27, 2016 The CUE is detecting the headset and is even showing me the percent of the battery. but when the CUE software is installed, my headset is not playing sound at all. it also says that the headset has the latest firmware on it. and yes im using CUE 2.6... Link to comment Share on other sites More sharing options...
Inheritance Posted November 27, 2016 Share Posted November 27, 2016 try disabling all audio enhancements. If you dont know where the options are see below. http://technicallyeasy.net/how-to-disable-audio-enhancements-windows-7/ Link to comment Share on other sites More sharing options...
2Tone Posted April 11, 2017 Share Posted April 11, 2017 If you are experiencing these problems using higher than usb 3.0, try reverting back. Maybe even reverting back to 2.0 if needed. Link to comment Share on other sites More sharing options...
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