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CUE2 - Rants Bugs & General Madness


Tesselator

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Oh my... where to start... I guess at the very beginning is best.

 

  1. Opening the box,
    • one finds a very high quality device with semi-complex functionality and no documentation at all! There's a tiny trashable pamphlet that says the equivalent of this is your keyboard, those are the keys, plug it in and pray... and that's it. Given the nature of the very unintuitive CUE and how it's to be used this is a very unsatisfactory situation indeed! These might be the most expensive keyboards on the planet and there's no docs??? What?!? :evil:
       
       
    • The Box itself, well, whoever did the design work could stand to take an art class or two! And the fact that the box images are all of an US English Keyboard when the box contains a Japanese language keyboard with no printed box markings to indicate the language or layout (other than a "JP" in the model number) isn't going to help them fly off the shelves where I live (in Japan)! No one seeing this in the store or on a webpage will buy this thinking "This is the Japanese Keyboard version" without vigorous investigation prior to commitment. This is an absurd level of marketing incompetence! :evil:

 

 

[*]Plugging it in, installing CUE, and rebooting,

  • instills momentary trepidation and dread for M65 mouse users - because the "M65 Gaming Mouse Configuration Utility" doesn't and can't recognize the K70 - of similar age. Installing CUE or CUE2 confirms the worst, that two separate configuration utilities will be needed. :evil: OK, not a huge deal but everyone else gets this right - why not Corsair - the best HID manufacturers on the planet?!?
     
     
  • Oh good, CUE has a "?" button for on-line help, hot-help, or docs through Windows help system... oops, not so fast.. it doesn't frigging do ANYTHING at all. :evil:
     
     
  • Wait, WTH?!? CUE is listing every device Corsair makes EXCEPT the ones I actually own and have plugged in (K70 LUX - nonRGB and the M65 mouse). For my hardware (K70 and M65) all I see is NO DEVICE CONNECTED. What is this... did I download a configuration utility or a freaking advertisement? Insanity! My hair is now falling out without me even having to pull it - this is bad! Shamefully bad! Be embarrassed Corsair, be very embarrassed! :evil:

 

 

[*]Using CUE more,

  • I find that quitting CUE and reloading it will at least get the K70 recognized - still no M65 tho. Oh just wonderful, I have discovered that if I use the "Launch at startup" option (on by default) then I ALWAYS have to do this - quit and restart CUE in order for the K70 LUX to be recognized. :evil:
     
     
  • And now I have discovered that the "?" hot-help only displays at certain window sizes and is obscured or doesn't render at all at other sizes - what?!? :evil:
     
     
  • Oh my, the CUE GUI seems to have been written by people who have no experience coding for windows... why? Corsair makes so much awesome stuff - why can't they afford an experienced and competent Windows programmer? Please hire a programmer like myself - grey, balding, in need of a shower, and then pay him enough so that he'll actually WANT to use soap - those guys know how to code! The CUE utility can't handle losing focus. Switching to another app and then back to CUE makes all interactivity with CUE go completely wonky. Buttons don't highlight or respond, menus don't pull or pop, interface redraws fail, and continuing to click on different gadget elements with CUE in that condition freezes an otherwise perfect Win7 installation. Frozen completely - needing the 5-second hold of death with total immunity even from the Vulcan pinch [Ctrl Alt Del]. Resizing the CUE window helps prevent (or delay) this to some degree - as does bringing it in and out of "Full Screen Window" mode, but this is just not an acceptable level of stability! :evil:
     
     
  • That's apparently not the only way CUE can freeze my Win7 installation however. Adding CUE to the task list while running a game, a web browser, and a music player will ensure a system freeze within an hour or so. Why? This is NOT the beta version... in fact this isn't even stable enough to be in BETA but that said, this is supposedly the 'stable release' version of the tool (software version 2.6.79). Of course one can not be 100% certain as the Update Check seems to be coded in such a way that using "the most recent version" causes an error message. "if newest = true then OK" not "if update_required = false then error". Jeeeze... :evil:

 

 

[*]Working around the mess,

  • which is CUE2, the concepts and workflow are generally good - once you figure out what you're supposed to be doing WITHOUT ANY DOCUMENTATION! A few things don't work (like the "Download Custom Profiles" which displays a list of profiles for a completely different device other than what is connected), but besides those and when it's not freezing the machine it's a nice design concept. Layered opacity lighting levels, recordable macros, the ability to use an English GUI while working on a Japanese device, embedded live firmware updating, multi-profile management, custom GUI skins & profile icons, hot-links to web support, and so on - all went very noticed and appreciated. :sunglasse

 

So, those are my thoughts and rants on the K70 LUX (nonRGB), CUE Bugs, and madness in general. I'd love to hear some feedback on any of these things or just thoughts and/or experiences (or rants) of your own. Overall I seem to notice a trend here. Corsair has some awesome hardware designers but the software end needs certain and immediate help. This is both odd and unfortunate because decent Windows programmers are not uncommon but crafting hardware which screams and provides high quality experiences is. This would seem addressable from Corsair's personnel department - but maybe there are complications - someone's nephew perhaps - or other... it's a complex world we live in to be sure! All other things aside, I'm digging my new K70 LUX (nonRGB) - what an awesome keyboard!

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