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Malfunction and types on its own


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hi so i got the keyboard yesterday at the moment im using it no problem with the stock colors red and white but when i open the Program "cue" and put an effect it will work for a few seconds when i go to type if i type "test" some letters will be not be recognized and others will mostly by the end of the t "test" the t will stay pressed "t sttttttttt" ends like that after a bit longer the keyboard lights will turn off exept for the num lock light also when i try updating the keyboard it stays at 3%


i hope someone could help me with this


-Thanks Jay


ps. sorry for the bad english

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