Mike Hoffman Posted October 19, 2016 Share Posted October 19, 2016 Gidday everyone! My 11 month old SP2500 are experiencing a "glitch" - after an hour or so of continuous use, sometimes the volume control works IN REVERSE. That is to say, I go to turn the volume DOWN and it goes UP instead. When it gets all the way up then it goes down. Also visa-versa. Is this a sign of the volume control being on the way out? Should I do a warranty claim do you think? What happens when I don't have the original packaging? Do I have to send the whole thing back or just the controller? Can I get a replacement sent out BEFORE i send the old one back so I can still have sound? Thanks for listening! Mike Link to comment Share on other sites More sharing options...
Toasted Posted October 25, 2016 Share Posted October 25, 2016 You can submit a ticket but the SP2500 has been discontinued for a while so replacement parts may not be available. Link to comment Share on other sites More sharing options...
Mike Hoffman Posted November 1, 2016 Author Share Posted November 1, 2016 Oh I see... Thanks very much for your reply :) Link to comment Share on other sites More sharing options...
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