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900D Lower Door Issue and Corsair Respons :((


caos

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I purchased a 900D in the begining of the year, while it has beena while i have still yet to use it as i was forced to shelve the project for a few reason ( family work and financial) .. anyway i let corsair know if the issue 2 months after i purchased the case and since then didnt peruse the problem.

 

now its been 8 mths since purchase and able to finally start again building the pc but i am having issues with the lower doors opening not to mention the side panel with the window being bent.

I read some of the recommendation here and tried re bending the hinge but to no avail these are just temporary fixed and a few days later it flaps open like is sliding on a Teflon coated slate..

i tried to get the retailer here to help... not our problem call corsair...:mad:

tried getting the local distributor to help .. nop not our issue been to long :eek:

tired even ordering the parts from corsair website .. WILL NOT SHIP to my location :confused:

 

tried getting help by submitting a ticked .. and here is the response i got

 

 

Created By:XXXX XXXX (9/7/2016 7:21 AM)

if you look at the original post attachment - IMG_0361.JPG (2.02MB) 4/3/2016 11:05 AM this was the original case when i tool it out of the box and subsequent pictures are of the same case taken at the same period ( look at the picture information within the file). i had to take a break for personal reasons and family issue ( death in the family) and work commitments hence why i was delayed.

 

yes you are right after all these months ... however there are consumer laws that require products to have a guarantee period usually 12-24 month on new purchases.... unfortunately you are right in saying all these months, but excuse me for being frank it does not absolve the manufactures duty of care to in dealing with faulty products ...

if you do a simple research on the internet you will literally see internet flooded with the same inherit flaw in the product itself with plenty of examples from consumers.

 

i am NOT asking for a replacement case all i am asking is for replacement parts that were not fit for the purpose. unfortunately i can not buy the products here in XXXX nor CAN I ORDER THE PRODUCTS FROM CORSAIR simply BECAUSE IT DOES NOT SHIP TO XXXXX , were i am currently working.... So what do i do .... ??????

 

its unfortunate that i see you commenting on behalf of corsair, who i deeply believe a consumer orientated organisation literally saying its not our issue and look elsewhere for a solution when the PRODUCT IS Still Bonded to a consumer guarantee period..

Created By: XXXXX XXXX (9/7/2016 7:07 AM)

Unfortunately, there's not much we can do after all these months as we cannot confirm the case was received like this, much less from an authorized retailer.

 

Our website does have the parts you would need replacement for, however.

Created By: XXXX XXXXX (9/7/2016 6:20 AM)

further note as you can see in IMG_0363.JPG event he side panel withthe acrylic windows was bent/ deformed upon arrival....

 

if a good case and i love the design of it but trying to get technical support is a night mare here and even if i wanted to purchase the parts to save time and paperwork the only supplier left here in turkey do not sell or distribute spare...

the digital trend went bankrupt who was a major supplier in corsair products and now the only wholesaler, XXXXXX (http://XXXXX/) informed me that they didn't supply the case to the retailer hence can not offer any support...

Created By: XXXXXX (9/7/2016 6:15 AM)

sorry i took so long in replying .. i had to shelve the obsidian 900D project due to family issues and just came around to starting it again.

 

as you can see from the picture the lower doors remain open .. i tried to bend the hinges but this is a temporary fix beside the door panels are very flimsy and consequently are bend and deformed from the delivery.. as mentioned from my previous post, the retailer kind of washed there hands of the matter and avoid dealing with me byt directing me to Corsair for assistance....

 

what i need is pair of lower doors and magnets the keep the door closed...

Created By: Technical Support Rep (4/4/2016 3:29 PM)

Please provide the following in the Attachment section below for reference. Thank you:

 

- photo/screenshot/PDF of your original purchase invoice

- clear picture of the lot code

 

im a wrong but it hasn't even been 12 mths and should legally be under warrantee and now corsairs saying is not our problem go buy from our website? WELL I WOULD IF I COULD but it doesnt ship to the country i am currently residing at:mad::mad::mad::mad:

 

 

????:confused::confused::confused::ar::ar::brick::brick::brick:

IMG_0363.thumb.JPG.61149427c37a0506d8999db997435baa.JPG

IMG_0361.thumb.JPG.d4eb602b7f70a3c327895995efae9da0.JPG

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Did you enclose an electronic copy of your receipt with your original ticket? if so that should nullify their comment about whether you bought it from an Authorized Dealer.

 

It shouldn't matter whether the parts arrived defective or became so over a period of time, they should still be under warranty.

 

As I see it, the biggest problem is that if they don't ship to Turkey, there's not much that they/you can do. Maybe someone else (maybe a Corsair rep on here) will have an idea.

 

Shame, it's a damn good case, even if it is the size of a small house.

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Did you enclose an electronic copy of your receipt with your original ticket? if so that should nullify their comment about whether you bought it from an Authorized Dealer.

 

It shouldn't matter whether the parts arrived defective or became so over a period of time, they should still be under warranty.

 

As I see it, the biggest problem is that if they don't ship to Turkey, there's not much that they/you can do. Maybe someone else (maybe a Corsair rep on here) will have an idea.

 

Shame, it's a damn good case, even if it is the size of a small house.

 

Hey Mate,

 

Yes i enclosed an attached a Copy of the purchase receipt along with pictures i had taken of the case when i first open the packaging ..

there latest reply :

Created By: Technical Support Rep (9/7/2016 9:57 AM)

All that is seen on the first image is the lower panel laying on the ground, but no issues are shown.

 

Again, we cannot proceed with help as it stands.

 

are you for real .. all they see is the panel laying on the ground....that because the panel will not close and how about the deformity of the side panel (window side):brick::brick::brick::brick:

 

unbelievable:mad:

 

does anybody know of a address or email where i can lodge a complaint? so far the support ticketing system provides everything else BUT support??

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They pop up here sometimes too.

 

tried submitting another ticket explaing the poor treatment of support staff towards consumer issues ... they just closed the ticket??

tired using online chat .. transcript below

 

Harris C (08/09/2016, 20:51:53): Thank you for contacting Corsair Live Support. How may we assist you today?

Me (08/09/2016, 20:52:18): Hello Harris

Me (08/09/2016, 20:53:12): firstly sorry to burden you with my issues i am upset frustrated about an issue i am having with a Corsair obsidian series case, the 900D

Me (08/09/2016, 20:53:49): the worst is the feedback a reply i got regarding a support ticket request

Me (08/09/2016, 20:54:18): you there?

Harris C (08/09/2016, 20:54:22): what is the ticket number?

Me (08/09/2016, 20:54:43): first submitted ticket 6760953 it explains the issue i am having

Me (08/09/2016, 20:54:59): its the lower side door panel will nto remain closes

Me (08/09/2016, 20:55:42): the product is still under warranty it has not been 9 months since i purchased buthavent been able to start my project untill now

Me (08/09/2016, 20:55:54): i got a reply sorry we can not help

Harris C (08/09/2016, 20:56:15): Looks like there is not much we can do im sorry sir

Me (08/09/2016, 20:56:26): i tried explain the situation even though the product is still warranty

Me (08/09/2016, 20:56:33): how could you not help ?

Harris C (08/09/2016, 20:56:34): "Unfortunately, there's not much we can do after all these months as we cannot confirm the case was received like this, much less from an authorized retailer.

 

Our website does have the parts you would need replacement for, however."

Me (08/09/2016, 20:57:12): please sir can you read .....the ticket in its entirety .. corsair does not ship to turkey

Me (08/09/2016, 20:57:39): your product is still under Legal warranty

Harris C (08/09/2016, 20:57:55): Let me ask

Harris C (08/09/2016, 21:00:39): Sorry sir

Harris C (08/09/2016, 21:00:41): Again, we cannot proceed with help as it stands.

Me (08/09/2016, 21:01:37): for what basis are you making this decision ?

Me (08/09/2016, 21:02:28): let me say i find it totally unacceptable , especially for a organisation like corsair to treat a consumer who is having difficulty with the product with contempt and i plan to write an official letter of complaint, and express my experience on social media .... i opened ticket number 6821324 to express my frustration.. and the same person just closed the ticket

Harris C (08/09/2016, 21:04:06): Its what the support agent said on your ticket

Harris C (08/09/2016, 21:04:17): and they are telling me the same thing now

Me (08/09/2016, 21:04:30): yes hence why i am writing this now

Me (08/09/2016, 21:04:47): how can you not provide support for a product still under warranty ????

 

is it me or are the agents just dont want to deal with anybody??

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  • 2 weeks later...
I'm surprised/disgusted at the way they are dealing with you. The fact that you had the case for several months before starting your build should not be relevant to the fact that the case is not up to standard.

 

What have they got against Turkey anyway?

 

No Idea at all as it stands i have a useless case... no outcome from this ....Corsair has gone silent and each time i open a support ticket .. the case gets closed just as quick

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