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Void SE not recognizing dongle


Swayze1985

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Hello guys.

 

I received my headset today after a long wait due to slow shipping. Happy to plug it in I noticed that it did not recognize the dongle and received the error 'Unknown USB device (Device descriptor request failed).

 

I tried searching the forums and online but to no avail. Tried all the USB ports as well and nothing. The headset is properly recognized and is charging via USB.

 

Inserting the report here if that helps:

 

::: BIOS

Name : 1.B0

Manufacturer : American Megatrends Inc.

Version : ALASKA - 1072009

 

::: Motherboard

Product name : Z170-A PRO (MS-7971)

Manufacturer : MSI

 

::: CPU

Name : Intel® Core i5-6600K CPU @ 3.50GHz

Description : Intel64 Family 6 Model 94 Stepping 3

Frequency : 3504

Number of cores : 4

Number of logical processors : 4

 

::: Physical memory

Manufacturer : 0420

Speed : 2400

Form factor : DIMM

Memory type : Unknown

Capacity : 8192 MB

 

::: USB Controller

Name : Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Manufacturer : Generic USB xHCI Host Controller

 

::: OS

Name : Microsoft Windows 10 Pro

Architecture : 64-bit

Service pack version, major : 0

Service pack version, minor : 0

 

::: User properties

Is run under administrator : no

User has administrator privileges : yes

 

::: Video hardware

Adapter name : NVIDIA GeForce GTX 1070

Driver files : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um

Driver version : 10.18.13.6881

RAM : 1 MB

Max refresh rate : 144

Min refresh rate : 60

 

::: Displays

Name : BenQ XL2411Z (Digital)

Resolution : 1920 x 1080

Refresh rate : 100

Color depth : 32

Connected to : NVIDIA GeForce GTX 1070

 

::: Storage

Model : Samsung SSD 850 EVO 250GB

Interface type : IDE

Manufacturer : (Standard disk drives)

Size : 232.883 GB

 

Model : ST1000DM003-1ER162

Interface type : IDE

Manufacturer : (Standard disk drives)

Size : 931.511 GB

 

::: Chipset

Short name : Intel® 100 Series/C230 Series Chipset Family SMBus - A123

Name : Intel® 100 Series/C230 Series Chipset Family SMBus - A123

Manufacturer : INTEL

 

Short name : Intel® 100 Series/C230 Series Chipset Family LPC Controller - A145

Name : Intel® 100 Series/C230 Series Chipset Family LPC Controller - A145

Manufacturer : INTEL

Service : msisadrv

 

Short name : Intel® 100 Series/C230 Series Chipset Family Thermal subsystem - A131

Name : Intel® 100 Series/C230 Series Chipset Family Thermal subsystem - A131

Manufacturer : INTEL

 

Short name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110

Name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110

Manufacturer : INTEL

Service : pci

 

Short name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118

Name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118

Manufacturer : INTEL

Service : pci

 

Short name : Intel® 100 Series/C230 Chipset Family SATA AHCI Controller

Name : Intel® 100 Series/C230 Chipset Family SATA AHCI Controller

Manufacturer : Intel Corporation

Service : iaStorA

 

Short name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #12 - A11B

Name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #12 - A11B

Manufacturer : INTEL

Service : pci

 

Short name : Intel® 100 Series/C230 Series Chipset Family PMC - A121

Name : Intel® 100 Series/C230 Series Chipset Family PMC - A121

Manufacturer : INTEL

 

Short name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114

Name : Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114

Manufacturer : INTEL

Service : pci

 

::: Corsair devices

: No device found.

 

::: Keyboard layouts

Language ID : 0x1053

Layout ID : 0x1053

Name : Swedish

 

 

 

 

Please be so kind as to assist me.

 

Best regards,

Christian

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