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M65 Mouse issues


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So I've had the M65 RGB mouse for just over a year and up until now it's been an amazing mouse. However now there are two issues that are ruining my experience. Firstly the sniper button on the left side of the mouse has stopped working, I can no longer hear a click when I push down on it and going into the Corsair Utility Engine does nothing. Also one of the metal cylinders that control the weight of the mouse has broken off. I made a ticket about this 4 days ago but it hasn't been responded to yet. Is this an RMA issue or do I have to live with it?
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