TheFalcon_TM Posted July 9, 2016 Share Posted July 9, 2016 Hey all I just turned on my PC and my M65 Pro wont be detected by Windows (W10 64bit) or CUE. After uninstalled the drivers I re-plugged in the mouse and it opened windows file explorer and came up with a folder called "CRP DISSABLED" the mouse LEDs are off and nothing works buttons, sensor etc. No matter which type of usb port I try (3.0, 2.0) it will not work. I got it a week ago and only now has it had this problem. I also tried it on another PC running windows 7 64bit and it could not install the drivers for some reason. Also when I got it I updated the firmware straight away and it was working perfectly. I think its a firmware problem but I really don't know to be honest. any help would be appreciated. -TheFalcon_TM Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 9, 2016 Author Share Posted July 9, 2016 Also theres a file inside the CRP DISSABLED folder called "Firmware.bin" Link to comment Share on other sites More sharing options...
Toasted Posted July 9, 2016 Share Posted July 9, 2016 Your mouse is in bootloader mode. Put in a ticket to resolve your problem. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 9, 2016 Author Share Posted July 9, 2016 My ticket Number 6796635 Will they want me to RMA it or can it be fixed on my end? Link to comment Share on other sites More sharing options...
terabyte Posted July 9, 2016 Share Posted July 9, 2016 They should be able to help you to get it fixed without replacing it, if they can't they will ask you to go ahead with RMA. Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 9, 2016 Author Share Posted July 9, 2016 Righto thanks Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 12, 2016 Author Share Posted July 12, 2016 Okay so my mouse is now working again and I have no idea how or why :/. I just hope it keeps working lol Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted July 12, 2016 Corsair Employee Share Posted July 12, 2016 Okay so my mouse is now working again and I have no idea how or why :/. I just hope it keeps working lol Is this before or after you called into support? If it happens again, give us a call Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 18, 2016 Author Share Posted July 18, 2016 Hey all, about a week later its gone back into bootloader mode with the same problem, I plug it in and it opens a file explorer window with a file named "Firmware.bin". I haven't called support yet but I will make a new ticket Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 18, 2016 Author Share Posted July 18, 2016 My new ticket number 6799767 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted July 18, 2016 Corsair Employee Share Posted July 18, 2016 My new ticket number 6799767 Thanks, I will have support review your ticket. Link to comment Share on other sites More sharing options...
TheFalcon_TM Posted July 19, 2016 Author Share Posted July 19, 2016 Alright, thanks Link to comment Share on other sites More sharing options...
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