fast1marine Posted December 31, 2004 Share Posted December 31, 2004 i've been having problems with my computer for a while and never attriebuted it to my memory. Then i built a new system but kept the old memory and when it still didn't work i decided to try to put the sticks in one at a time and i couldn't even boot with one of my sticks in so whatever i need to do to get this replaced would be appreciated. Eric Link to comment Share on other sites More sharing options...
Wired Posted January 1, 2005 Share Posted January 1, 2005 What is the exact part # of your memory sticks? What CPU / FSB / motherboard do you have? Link to comment Share on other sites More sharing options...
fast1marine Posted January 2, 2005 Author Share Posted January 2, 2005 not sure what the paart number and what not is but the top part of the sticker reads CMX512--3200C2 then XMS3202v1.2. The Bottom part reads XMS3200 512MB 400Mhz CL2 I have a ASUS K8S-MX mother board with an Athlon 64 3400+ processor Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2005 Corsair Employee Share Posted January 3, 2005 I would suggest we replace both modules so they match with this MB. Please follow the directions under "I think I have a bad module" under this forum or if you have trouble, Please send us a email with a copy of the form or all of your info name address and phone# and the Module part# and copy the link to this post and email it to Rma@corsairmemory.com. If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to warranty@corsairmemory.com and we will help to resolve it. Link to comment Share on other sites More sharing options...
fast1marine Posted January 3, 2005 Author Share Posted January 3, 2005 I bought both of the same model but not in a bundle or whatever and i need my computer up so sending in both of them might be an issue. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2005 Corsair Employee Share Posted January 3, 2005 Please work with customer service they should be able to help you. But I am sorry, the only way to get them replaced as pair would be to rma then as a pair! Link to comment Share on other sites More sharing options...
fast1marine Posted January 3, 2005 Author Share Posted January 3, 2005 ok one works the other doesn't i have no desire to replace them as a pair i just want to replace the one that doesn't work Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2005 Corsair Employee Share Posted January 3, 2005 Well you are welcome to do as you wish, but this MB will not run with modules that are not exactly matched both in part# and revision. In other words if you replace just one module you may very likely have the same issue. And I am sorry we cannot order a module by revision. Link to comment Share on other sites More sharing options...
fast1marine Posted January 4, 2005 Author Share Posted January 4, 2005 This is starting to confuse me, so what your saying is you sell RAM one stick at a time with the intended purpose that if someone tries to upgrade it wont work. Not trying to be rude but it sounds like that's what your telling me. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 4, 2005 Corsair Employee Share Posted January 4, 2005 NO Not at all! Memory is ever changing, and MB's now will not always allow you to mix memory. In other words a module that is Rev 1.1 XMS3200C2 and one that is XMS3200C2 Rev 3.1 would be tested to the same spec but they would have different SPD settings because of the different IC used to make that module. But some MB's will not allow you to mix memory. If we could build a module and never have to make changes we would but we are at the mercy of IC makers and they continually refine their process and in doing so will some times change the properties of a given IC. Bottom Line if you have 2 modules, I would suggest you submit both modules so the new modules match. Link to comment Share on other sites More sharing options...
fast1marine Posted January 4, 2005 Author Share Posted January 4, 2005 ok well i know i bought two of the same memory sticks or atleast as far as i know i did if i got the part numbers and what not off the RAM that's in my computer and is working and i shipped you the faulty one could you replace it so it would work with the one i currently have in my computer. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 5, 2005 Corsair Employee Share Posted January 5, 2005 Again I would suggest to send them both so we can replace it with the TwinX or set. Link to comment Share on other sites More sharing options...
fast1marine Posted January 5, 2005 Author Share Posted January 5, 2005 I just can't have my computer down for a week or more is the problem with sending both of them in. I know it's not standard protocol but would it be possilble to get 2 sent to me and then me just send both of them in. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 5, 2005 Corsair Employee Share Posted January 5, 2005 Please talk to either your reseller if they sold you 2 modules that were not a matched pair. Or you are welcome to ask our customer service, I am sure they will do their best to help you get this resolved. Please send us a email with a copy of the form or all of your info name address and phone# and the Module part# and copy the link to this post and email it to Rma@corsairmemory.com. If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to warranty@corsairmemory.com and we will help to resolve it. Link to comment Share on other sites More sharing options...
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