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CUE not functioning after hibernation restore on Win7


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I'm having an issue on my laptop where the CUE software or keyboard (Strafe RGB) aren't functioning at all or partially after Windows 7 recovers from hibernation. Yesterday CUE wouldn't recognize that I had anything plugged in until I put the keyboard into bios mode (via the lock key and F1) and then took it out. Today, the colors would update but the action assignments weren't working when switching modes until I rebooted the computer, even though I killed the CUE app from the task manager and restarted it several times before resorting to the reboot.


I have upwards of 10 apps open normally and except for the issues from my new Corsair keyboard, I've had no issues using hibernation for upwards of a year now. I have the latest bios and CUE software according to CUE. I'll post my specs below in case it helps.


Anyone else had these issues and if so, did you find a fix?




::: BIOS

Name : Phoenix BIOS SC-T v2.1

Manufacturer : LENOVO

Version : LENOVO - 2190


::: Motherboard

Product name : 20EGS09F01

Manufacturer : LENOVO


::: CPU

Name : Intel® Core i7-4810MQ CPU @ 2.80GHz

Description : Intel64 Family 6 Model 60 Stepping 3

Frequency : 2801

Number of cores : 4

Number of logical processors : 8


::: Physical memory

Manufacturer : Samsung

Speed : 1600

Form factor : SODIMM

Memory type : Unknown

Capacity : 8192 MB


Manufacturer : Samsung

Speed : 1600

Form factor : SODIMM

Memory type : Unknown

Capacity : 8192 MB


::: USB Controller

Name : Intel® 8 Series/C220 Series USB EHCI #1 - 8C26

Manufacturer : Intel


Name : Intel® 8 Series/C220 Series USB EHCI #2 - 8C2D

Manufacturer : Intel


Name : Intel® USB 3.0 eXtensible Host Controller

Manufacturer : Intel® Corporation


::: OS

Name : Microsoft Windows 7 Enterprise

Architecture : 64-bit

Service pack version, major : 1

Service pack version, minor : 0


::: User properties

Is run under administrator : no

User has administrator privileges : no


::: Video hardware

Adapter name : NVIDIA Quadro K1100M

Driver files : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver version :

RAM : 2048 MB

Max refresh rate : 75

Min refresh rate : 59


Adapter name : Intel® HD Graphics 4600

Driver files : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver version :

RAM : 1024 MB

Max refresh rate : 0


::: Displays

Note : No information was collected


::: Storage

Model : SAMSUNG MZ7TE256HMHP-000 SCSI Disk Device

Interface type : IDE

Manufacturer : (Standard disk drives)

Size : 238.468 GB


::: Chipset

Short name : Intel® 8 Series Chipset Family SATA AHCI Controller

Name : Intel® 8 Series Chipset Family SATA AHCI Controller

Manufacturer : Intel Corporation

Service : iaStorA


::: Corsair devices

Device name : Corsair Corsair STRAFE RGB Gaming Keyboard 13034038AEB8944055B7A8DFF5001940

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : Intel® USB 3.0 eXtensible Host Controller

→ Root Hub

→ Port 3

USB VID : 0x1b1c

USB PID : 0x1b20

Hub driver : Custom


::: Keyboard layouts

Language ID : 0x1033

Layout ID : 0x1033

Name : English

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  • 2 weeks later...
I hibernated successfully the first day I had the keyboard but have had an issue each day since with one exception. I've set all my USB Hubs in the device manager to not allow the computer to turn off devices and that didn't solve my issue. The one exception I've seen is to shut down CUE and then unplug the keyboard and then hibernate and do the reverse to bring it back up. I hope that isn't the only solution. The other thing I need to do is to make sure all my drivers are up to date. Other than that CUE and keyboard firmware are updated. Thanks for the link. If my driver update fails to resolve my issue I'll go that route.
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