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Mute mic button doesnt work can only click it in CUE


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My mute mic button doesn't work, only bought the headset today, worked when I first got it but now doesn't ? also mic mute light flashes even tho set to 0 in CUE although I can only mute mic using the button in CUE also I have absolutely no battery info from the info mic even though that is set to be on permanently aswell, im guessing something is broke.
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