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unable to delete CUE or update firmware


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If i try to open CUE, I get a fatal error that says, "Trying to add collection with usage page 65474 that already exists."


When I try to update the software on the program tab, I get a message that says, "The older version of CUE cannot be removed. Contact your technical support group."


On the device tab, on both my mouse and keyboard, Both of their status say, "malfunction". If I try to update their firmware, It will just stop at 3%.


I can't uninstall CUE from my computer. What should I do?


I'm using Windows 7. Scimitar mouse and Strafe keyboard.

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This wont work either. When I bring up uninstall or change a program, and using repair or uninstall I get the same message.


I get this message, "The feature you are trying to use is on a network resource that is unavailable. It then states that the path cant be found. Also, The installation source for this product is not available. Verify that the source exists and that you can access it."

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