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VOID 7.1 USB not recognized after installing CUE


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I switched PCs and am trying to hook up by 7.1 USB VOID to the newer Windows 7 PC. I plugged in the headset to a back USB port and it was recolonized and functioning.


I installed CUE and restarted the machine and have not been able to get the PC to recognize the headset now. Playback/Recording devices in Windows does not list the headset-- and CUE has its profile mode grayed out. The headset is getting power and the LEDs are in the breath effect.


Its about 4 months old, I have tried multiple USB port and restarted the PC a few times.



I uninstalled the software and restarted. The device was showing in Windows. As soon as I re-installed the software the device diapered again.


Any ideas on what may be causing this or the best steps for troubleshooting?

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- Disconnect the headset.

- Uninstall the headset from your Device Manager.

- Restart your computer

- Reconnect the headset


I had uninstalled the CUE software to get the device working.



-reinstalled the software (with the device plugged in)

-restarted the machine

-opened device manager and identified device under sound, video and game controllers

-disconnected device


Where would I be able to uninstall the headset under Device Manager if the device is not plugged in?


I reconnected the device and did an uninstall in Device Manager. After restarting the PC and reconnecting the device I received the Windows failure to install driver message. CUE is currently installed and the device is connected with a device manager status of:

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

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You can resolve that by disabling driver signature enforcement before booting into Windows.


Good idea. I tried this via GPEdit.msc and restarted the machine but there is no change. Device Manager is still giving me the same status.


I also opened a ticket with Corsair tech.

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