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Corsair Utility Engine (CUE)v1.16.42 wont start up win 10


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Anyone can help me, I just bought a new keyboard Corsair strafe RGB cherry mx red, then I plug in my PC keyboard works normally (USB 2 or USB 3), after that I install software Corsair Utility Engine v1.16.42 latest version, the software runs well but in task manager software reads not measured and if I want to enter the bios button2 keyboard does not function until incoming in windows

View logs :

[2016-06-05T12:59:04]: No version attribute.

[2016-06-05T12:59:04]: No version attribute.

[2016-06-05T12:59:04]: No version attribute.

[2016-06-05T12:59:04]: UserSessionInfo: locked changed to 0.

[2016-06-05T12:59:04]: UserSessionInfo: connected changed to 1.

[2016-06-05T12:59:04]: UserSessionInfo: local changed to 1.

[2016-06-05T12:59:05]: UserSessionInfo: locked changed to 0.

[2016-06-05T12:59:05]: UserSessionInfo: connected changed to 1.

[2016-06-05T12:59:05]: UserSessionInfo: local changed to 1.

[2016-06-05T12:59:07]: UserSessionInfo: locked changed to 0.

[2016-06-05T12:59:07]: UserSessionInfo: connected changed to 1.

[2016-06-05T12:59:07]: UserSessionInfo: local changed to 1.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-05T12:59:07]: Failed to open device: vid=1b1c pid=1b20 path=\\?\hid#vid_1b1c&pid_1b20&mi_00#7&a187a14&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-05T12:59:07]: Failed to open device: vid=1b1c pid=1b20 path=\\?\hid#vid_1b1c&pid_1b20&mi_01&col01#7&2e4da60f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-06-05T12:59:07]: Created new device object: STRAFE RGB; ready: 0

[2016-06-05T12:59:07]: Attached to device object STRAFE RGB: b=1 a=1

[2016-06-05T12:59:07]: Attached to device object STRAFE RGB: b=1 a=1

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=45e pid=2ff not found.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c232 not found.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c231 not found.

[2016-06-05T12:59:07]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-05T12:59:07]: Attached to device object STRAFE RGB: b=1 a=0

[2016-06-05T12:59:07]: Initializing STRAFE RGB...

[2016-06-05T12:59:07]: Initialized (st=1) STRAFE RGB.

[2016-06-05T12:59:07]: Device insertion processing complete for STRAFE RGB.

[2016-06-05T12:59:35]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T12:59:36]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T13:02:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:02:16]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:11]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:26]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:37]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:03:42]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:42]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:43]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:46]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:03:46]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:47]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-05T13:03:52]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-05T13:03:52]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:53]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:03:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:03:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:10:26]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:10:36]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:10:56]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:11:56]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:12:36]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:12:57]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:02]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:03]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:13:04]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:04]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:09]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T13:13:11]: Buffer write failed, 2. request timed out for STRAFE RGB

[2016-06-05T13:13:11]: Buffer write failed, 2. request timed out for STRAFE RGB

[2016-06-05T13:13:11]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:12]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:13:12]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:12]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:12]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:13]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:13:14]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:25:51]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:25:51]: Buffer write failed, 1.Device : STRAFE RGB,Execution result = 0, result = 0, platform error code = 995.

[2016-06-05T13:25:52]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T13:30:21]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:43]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:44]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:47]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:47]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:49]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:50]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:50]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-05T13:30:52]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:30:53]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-05T13:30:54]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-05T13:37:28]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:37:54]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:55:55]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-05T13:56:28]: Buffer write failed, 1. request timed out for STRAFE RGB

 

System Information

::: BIOS

Name : BIOS Date: 04/27/15 15:57:54 Ver: 22.03

Manufacturer : American Megatrends Inc.

Version : ALASKA - 1072009

 

::: Motherboard

Product name : B85-PRO GAMER

Manufacturer : ASUSTeK COMPUTER INC.

 

::: CPU

Name : Intel® Core i5-4670K CPU @ 3.40GHz

Description : Intel64 Family 6 Model 60 Stepping 3

Frequency : 3401

Number of cores : 4

Number of logical processors : 4

 

::: Physical memory

Manufacturer : 0215

Speed : 1333

Form factor : DIMM

Memory type : Unknown

Capacity : 8192 MB

 

Manufacturer : 0215

Speed : 1333

Form factor : DIMM

Memory type : Unknown

Capacity : 8192 MB

 

::: USB Controller

Name : Intel® 8 Series/C220 Series USB EHCI #1 - 8C26

Manufacturer : Intel

 

Name : Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Manufacturer : Generic USB xHCI Host Controller

 

Name : Intel® 8 Series/C220 Series USB EHCI #2 - 8C2D

Manufacturer : Intel

 

::: OS

Name : Microsoft Windows 10 Pro

Architecture : 64-bit

Service pack version, major : 0

Service pack version, minor : 0

 

::: User properties

Is run under administrator : no

User has administrator privileges : yes

 

::: Video hardware

Adapter name : Intel® HD Graphics 4600

Driver files : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

Driver version : 20.19.15.4424

RAM : 1024 MB

Max refresh rate : 75

Min refresh rate : 59

 

::: Displays

Name : DELL S2240L(Analog)

Resolution : 1920 x 1080

Refresh rate : 60

Color depth : 32

Connected to : Intel® HD Graphics 4600

 

::: Storage

Model : ST2000DM001-1ER164

Interface type : IDE

Manufacturer : (Standard disk drives)

Size : 1863.01 GB

 

Model : Samsung SSD 850 EVO 250GB

Interface type : IDE

Manufacturer : (Standard disk drives)

Size : 232.883 GB

 

::: Chipset

Note : No information was collected

 

::: Corsair devices

Device name : Corsair Corsair STRAFE RGB Gaming Keyboard 0F02B022AEAA100255056B5FF5001946

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : USB xHCI Compliant Host Controller

? Root Hub

? Port 10

USB VID : 0x1b1c

USB PID : 0x1b20

Hub driver : Standard, USB 3.0

 

::: Keyboard layouts

Language ID : 0x1033

Layout ID : 0x1033

Name : English

 

http://postimg.org/image/8h0wrddbf/

 

I've done something like this:

 

1. Uninstall CUE (including profiles)

2. Check %appdata% for a Corsair folder. If it's there, delete it.

3. Go to device manager and uninstall everything in the Keyboard section.

4. Restart the PC

5. Install the latest version of CUE

but still not useful, Please help me...

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Is CUE running in the background?

You can check your notifications tray and Task Manger's process list.

 

If you cannot get into the BIOS, Enter the UEFI via Windows advanced boot settings then make sure USB devices is set from Partial to full initialisation and see whether that helps.

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Is CUE running in the background?

You can check your notifications tray and Task Manger's process list.

 

If you cannot get into the BIOS, Enter the UEFI via Windows advanced boot settings then make sure USB devices is set from Partial to full initialisation and see whether that helps.

 

Yes, CEU running in tray task manager but in startup CEU status NOT MEASURED, I've tried 15 times to install, uninstall it according to the instructions from google but still like this. To enter the bios keyboard does not function key to enter the windows could function. If indeed the software is defective, I use Windows 10 latest update. Always is when I use the product corsair, yesterday I use Corsair H80i also annoyed me so until I sell it back to use air cooling again.

 

Edited : Still the same problem, I can enter the bios when I unistall software ceu first, I was already set to full initialisation Usb devices. I do not know what else to do.

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Disregarding the Startup impact measurement. If you restart your computer, CUE is not running in the background?

 

Uninstalling CUE will not affect whether or not you can access the UEFI after POST.

Make sure your UEFI is up to date and you may need to change some USB settings within the UEFi.

 

Put in a support ticket as terabyte mention and Corsair technical support should be able to assist you.

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Disregarding the Startup impact measurement. If you restart your computer, CUE is not running in the background?

 

Uninstalling CUE will not affect whether or not you can access the UEFI after POST.

Make sure your UEFI is up to date and you may need to change some USB settings within the UEFi.

 

Put in a support ticket as terabyte mention and Corsair technical support should be able to assist you.

 

My Bios Mainboard already update the latest ver 22.03 bro, you can see the description above quote my view logs, technical support corsair has not responded to my complaint, I have made of the ticket 3 days ago.

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A reply is usually within 2-3 business days.

 

It is currently the weekends in California, so you will not receive a reply until the next business day.

 

This is my ticket 6783619, too long just to wait for an answer, corsair products are good but all homemade software error is always a lot different with my life logitech homemade software products are always nice.

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