ykw Posted December 29, 2004 Share Posted December 29, 2004 Hi, RamGuy: I bought VS1GBKIT400C3 from ZipZoomFly on 12/09/04. After I put in the memory kit, my PC has been rebooting from time to time for no reasons. I ran memtest-86 last night on the memory and saw several errors on each pass. Could you please provide me with a RMA number? My e-mail address is yangkaowu@yahoo.com Thanks, Edgar Wu Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 29, 2004 Corsair Employees Share Posted December 29, 2004 Can you tell me the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
ykw Posted December 29, 2004 Author Share Posted December 29, 2004 Hi, It is a Dell Dimension 4600 I bought back in May 2004. The CPU is a Pentium 4 2.8GHz. The MB is made by Intel and FSB speed is 800MHz. There is nowhere in BIOS that a user can change settings CPU/memory timing AFAIK. I actually got recommendation from Corsair on the memory sticks before I made the purchase :[pouts: Thanks, Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 29, 2004 Corsair Employees Share Posted December 29, 2004 Can you test the modules one at a time and if you find that one is failing then lets get that module replaced. But if you get errors with both modules I would try and test them in another system if you can to be sure. Please send us a email with a copy of the form or all of your info name address and phone# and the Module part# and copy the link to this post and email it to Warranty@corsairmemory.com. Or you can also use the On Line RMA Request Form as well. If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to rma@corsairmemory.com and we will help to resolve it. Link to comment Share on other sites More sharing options...
ykw Posted December 29, 2004 Author Share Posted December 29, 2004 Will do that tonight and will keep you posted about the result tomorrow. Thanks, Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 29, 2004 Corsair Employees Share Posted December 29, 2004 Please do let me know! Link to comment Share on other sites More sharing options...
ykw Posted December 30, 2004 Author Share Posted December 30, 2004 Hi, I certainly hope you can explain this. There are 4 memory slots in the machine and no other memory sticks were in the system during testing. I ran memtest-86 on stick 1 in slot 1 then in slot 2, no problem. I ran memtest-86 on stick 2 in slot 1 then in slot 2, no problem. I put both sticks in slot 1 and 2, there were erros from memtest-86. Should I RMA both sticks? Thanks, Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 30, 2004 Corsair Employees Share Posted December 30, 2004 No that would suggest some other problem, can you check in memtest and make sure that both modules are getting set to the same timings? And I would try the modules one at a time for an extended time and see if we can identify one of the modules as weak. Link to comment Share on other sites More sharing options...
ykw Posted December 30, 2004 Author Share Posted December 30, 2004 Yeah, I only ran 1 pass on each stick but several hours when both sticks were in. I will run the test on both sticks individually on an extended period then report back. Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 30, 2004 Corsair Employees Share Posted December 30, 2004 Please test the modules on slot 1&3 or 2&4 for dual channel; make sure that you have the latest BIOS for your DELL Dimension 4600, and test it again with memtest. Please let us know how you make out. Link to comment Share on other sites More sharing options...
ykw Posted January 3, 2005 Author Share Posted January 3, 2005 Hi, I ran memtest-86 test on both sticks individually over the weekend. Each stick was tested for about 12 hours and there was no error. If both sticks were in slot 1 & 3, errors showed up pretty quickly. BTW, my 4600 has the latest BIOS, A12. I updated it a while ago. Do you have any explanation for this and what should be done next? Thanks, Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 3, 2005 Corsair Employees Share Posted January 3, 2005 Its hard to say, but normally this is a system issue. However, we can try replacing your modules if you want to try that. Please follow the directions under "I think I have a bad module" under this forum or if you have trouble, Please send us a email with a copy of the form or all of your info name address and phone# and the Module part# and copy the link to this post and email it to Rma@corsairmemory.com. If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to warranty@corsairmemory.com and we will help to resolve it. Link to comment Share on other sites More sharing options...
ykw Posted January 13, 2005 Author Share Posted January 13, 2005 RamGuy: I got the replacement yesterday, thank you. The first thing I did was to put them in the Dell Dimension 4600 box and ran memtest-86. I let it run for more than 3 hours and I am happily to report there was no error at all. Could you explain/guess what is wrong with the 1st pair ? Thx, Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 13, 2005 Corsair Employees Share Posted January 13, 2005 it could be one of the module is weak, but unfortunately we do not have the test result from your old modules so we couldn't exactly tell you what was wrong with it. Link to comment Share on other sites More sharing options...
ykw Posted January 14, 2005 Author Share Posted January 14, 2005 Anyway, I appreciate all the help from you guys. Although I limped on 256MB memory for about 10 days, the outcome is a pleasant one. BTW, could you tell me how the testing result from memtest-86 can be saved for later analysis? Thx, Edgar Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 14, 2005 Corsair Employees Share Posted January 14, 2005 The instruction should be there; but it is irrelevant to have the result since, the only accepatble number of errors while testing memtest will be 0. Link to comment Share on other sites More sharing options...
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