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k40 not being detected.


BroxQuad

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I've had my K40 for about 6 months now, and I turn my computer on today and it has suddenly died, lights not working, keys not working, not even being detected by the computer. I have tried switching to all of my other USB ports, but works in none. All my other USB devices are working fine. I tried to reinstall drivers, but it needs to detect the keyboard before re-install, and it can't detect it.

Please help.

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Hi BroxQuad,

 

Do you have another computer that you can test the keyboard on to see if it behaves the same? Under device manager, does it detect the K40? I would also check the main cable going into the keyboard to see if there loose.

 

I would call into technical support for some assistance if this issue still persist.

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