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HELP When I press Window key lock, keyboard freezes


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whenever I press window key lock or brightness key, the keyboard freezes, also the USB passthrough doesn't work. Using USB 2.0 ports



Whenever I press Window key lock or brightness key, My keyboard freezes entirely. LED's are working fine. The USB passthrough doesn't work at all.

I only have USB 2.0 ports.

I did following:

-installed CUE

-connected keyboard( the one with two arrows first)

-connected mouse


Please help, I was using a Corsair Devastator combo before :C


it works just fine on my laptop Dell Inspiron N5010 :[pouts::[pouts:

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  • Corsair Employees

We have never heard of this before. Can you confirm which keyboard you own and provide us with the current CUE and FW version that is installed?


Can you try with just the keyboard with nothing plugged into the pass through?

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hi, i left it on for a few minutes and it asked me to update firmware but after updating it worked for like a minute than asked to do firmware update again, which is now stuck on 3%

CUE is 1.16.42

Corsair strafe RGB cherry brown

and I cant see the FW version because the device disappears from CUE :C

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Completely close CUE and try updating the firmware again on a different USB port. Try using another system if you have access and see if that works.


got it, thanks :D switching usb port a fewq times worked

I should have tried it before making a thread :(

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