k65 M65 Pro RGB Mouse Windows 7 wont work

[Ballistic27]

I bought the M65 non pro version and it would not work on my windows 7 pc, i tell my story to the corsair support, and they have me try some basic stuff, doesnt work, so they say return the mouse and get a new one. I returned the mouse then bought the M65 Pro version and got it 2 or so weeks later yet to have the same problem..

 

Its not getting the drivers for the mouse, yet i have a Corsair K70 RGB Keyboard working just fine on my windows 7 machine.

 

Any ideas?

[Toasted]

What version of CUE are you using?

Upload your latest logs here.

 

You can access them by clicking Settings>Support>View logs

[Ballistic27]

Software Version 1.16.42

 

checked the logs it doesn't even show anything about my M65 mouse only the keyboard

[Ballistic27]

No one knows or any ideas?

[Toasted]

it will be best to upload your logs here.

 

Does Windows detect the mouse normally? What is it detected as?

You can find this Devices and Printers under Control Panel.

[Ballistic27]

it will be best to upload your logs here.

 

Does Windows detect the mouse normally? What is it detected as?

You can find this Devices and Printers under Control Panel.

 

http://i.imgur.com/GuTxAIq.pnghttp://i.imgur.com/CPV2aPx.pnghttp://i.imgur.com/2cmsCJi.pnghttp://i.imgur.com/bEYTCPE.png

 

http://i.imgur.com/S9s32NJ.png

 

Latest log file i have

[2016-04-19T08:14:21]: UserSessionInfo: locked changed to 0.
[2016-04-19T08:14:21]: UserSessionInfo: connected changed to 1.
[2016-04-19T08:14:21]: UserSessionInfo: local changed to 1.
[2016-04-19T08:14:23]: UserSessionInfo: locked changed to 0.
[2016-04-19T08:14:23]: UserSessionInfo: connected changed to 1.
[2016-04-19T08:14:23]: UserSessionInfo: local changed to 1.
[2016-04-19T08:14:25]: UserSessionInfo: locked changed to 0.
[2016-04-19T08:14:25]: UserSessionInfo: connected changed to 1.
[2016-04-19T08:14:25]: UserSessionInfo: local changed to 1.
[2016-04-19T08:14:25]: Device profile (meta) for device vid=45e pid=724 not found.
[2016-04-19T08:14:25]: Device profile (meta) for device vid=45e pid=724 not found.
[2016-04-19T08:14:25]: Device profile (meta) for device vid=5ac pid=1105 not found.
[2016-04-19T08:14:25]: Device profile (meta) for device vid=5ac pid=9226 not found.
[2016-04-19T08:14:25]: Device profile (meta) for device vid=1b1c pid=c04 not found.
[2016-04-19T08:14:25]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_00#8&161b98e5&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2016-04-19T08:14:25]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&39f2d6a7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2016-04-19T08:14:25]: Created new device object: K70 RGB; ready: 0
[2016-04-19T08:14:25]: Attached to device object K70 RGB: b=1 a=1
[2016-04-19T08:14:25]: Attached to device object K70 RGB: b=1 a=0
[2016-04-19T08:14:25]: Initializing K70 RGB...
[2016-04-19T08:14:25]: Initialized (st=1) K70 RGB.
[2016-04-19T08:14:27]: Device insertion processing complete for K70 RGB.
[2016-04-19T08:14:35]: Firmware Update: started 'C:/Program Files (x86)/Corsair/Corsair Utility Engine/fwupd path=\\?\hid#vid_1b1c&pid_1b13&mi_03#8&72919c7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} image=C:\Users\admin\AppData\Local\Temp\l35260.K70RGB_APP_V204.bin usb-vid=1b1c usb-pid=1b13 hid-up=ffc2 test-storage=true' (2).
[2016-04-19T08:14:48]: Firmware Update: tool exit code: 0, exit status: 0. Normal stop: 1
[2016-04-19T08:15:04]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:04]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:04]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:04]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:04]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:04]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:05]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2016-04-19T08:15:06]: Created new device object: K70 RGB; ready: 0
[2016-04-19T08:15:06]: Attached to device object K70 RGB: b=1 a=1
[2016-04-19T08:15:06]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_00#8&161b98e5&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2016-04-19T08:15:06]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&39f2d6a7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2016-04-19T08:15:06]: Attached to device object K70 RGB: b=1 a=1
[2016-04-19T08:15:06]: Attached to device object K70 RGB: b=1 a=0
[2016-04-19T08:15:06]: Initializing K70 RGB...
[2016-04-19T08:15:06]: Initialized (st=1) K70 RGB.
[2016-04-19T08:15:06]: Device insertion processing complete for K70 RGB.
[2016-04-19T20:37:06]: Firmware Update: killing...
[2016-04-19T20:37:06]: Firmware Download: Aborting idle process not supported.

[Toasted]

Windows cannot find the driver for the mouse which is preventing CUE from seeing the mouse properly.

 

Have you tried allowing Windows to search for the driver automatically? If i recall correctly, the HID devices use the default Microsoft HID driver.

 

Can you also try the mouse on another USB port and computer? Does the mouse work fine?

[Ballistic27]

Windows cannot find the driver for the mouse which is preventing CUE from seeing the mouse properly.

 

Have you tried allowing Windows to search for the driver automatically? If i recall correctly, the HID devices use the default Microsoft HID driver.

 

Can you also try the mouse on another USB port and computer? Does the mouse work fine?

 

I have tried for windows to search for the mouse automatically, doesn't work.

 

Today i was spinning up another Raspberry Pi 2 with OpenElec and i needed another mouse and used the Corsair one and it worked fine.. Before this i tried it on a windows 10 computer and it worked fine.

 

I moved it to another port still doesn't even light up nothing. It did light up on my raspberry pi though.