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wireless VOID not connecting


RDix

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so ive had this headset less than a week and it was working fine. Today with no warning it stopped connecting to my wireless dongle. the light on the dongle keeps flashing and the color led's on the headset keep rotating through the color spectrum. i have tried to update my firmware and i deleted my cue and reinstalled it. both did not work. any suggestions?

 

added info: after selecting force update from the server for the firmware update, i got a message saying device malfunction. :bigeyes::[pouts::sigh!:

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