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Strange power failure after changing the memory


gigog

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I bought for my PC two Corsair CMX16GX3M2A1333C9 memory modules: from that moment on, my PC has got a strange behaviour.

When it is cold (and only when it is cold), the PC starts , all leds light on, fans start to run, but suddenly the computer turns off. After two seconds the PC restarts again but powers off another time after two secs again.

After the 2nd power failure, finally it starts to work and from that moment on it restarts regularly all times I shutdown it.

This approximately happens during the bios loading phase.

 

It seems a question of bad capacitors, a technician said me the guilty was my old PSU, not powerful enough.

I have bought a monster PSU, 500 W 80 gold, but the issue came back again.

 

One could say “ may be the motherboard ...” (always capacitors are there ..), but I cannot forget that the issue started after changing the memory and my mobo was perfectly running before that.

 

I run ten times the memory tests without failure. Anyway, I repeat, the issue started after changing the memory.

 

My hardware configuration is :

- BIOS Asus 1307 (the latest version available)

- motherboard ASUS P8H77-V LE (the manual says "Supports Intel® Extreme Memory Profile XMP ")

- processor Intel i3-3240 Processor (it is an Ivy Bridge so it should support XMP)

- memory Corsair (CMX16GX3M2A1333C9) C9 1333MHz DDR3 16GB XMS3 Dual Channel unbuffered, latency 9-9-9-24 with profile XMP.

 

Thanks in advance to anyone may help me.

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  • Corsair Employees
I bought for my PC two Corsair CMX16GX3M2A1333C9 memory modules: from that moment on, my PC has got a strange behaviour.

When it is cold (and only when it is cold), the PC starts , all leds light on, fans start to run, but suddenly the computer turns off. After two seconds the PC restarts again but powers off another time after two secs again.

After the 2nd power failure, finally it starts to work and from that moment on it restarts regularly all times I shutdown it.

This approximately happens during the bios loading phase.

 

It seems a question of bad capacitors, a technician said me the guilty was my old PSU, not powerful enough.

I have bought a monster PSU, 500 W 80 gold, but the issue came back again.

 

One could say “ may be the motherboard ...” (always capacitors are there ..), but I cannot forget that the issue started after changing the memory and my mobo was perfectly running before that.

 

I run ten times the memory tests without failure. Anyway, I repeat, the issue started after changing the memory.

 

My hardware configuration is :

- BIOS Asus 1307 (the latest version available)

- motherboard ASUS P8H77-V LE (the manual says "Supports Intel® Extreme Memory Profile XMP ")

- processor Intel i3-3240 Processor (it is an Ivy Bridge so it should support XMP)

- memory Corsair (CMX16GX3M2A1333C9) C9 1333MHz DDR3 16GB XMS3 Dual Channel unbuffered, latency 9-9-9-24 with profile XMP.

 

Thanks in advance to anyone may help me.

 

Are you using two separate kits, or just the 2 modules from 1 kit?

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It is a memory kit, 2 x 8GB memory modules. So it should include two modules of the same kind.

 

XMS3 — 16GB (2x8GB) DDR3 1333MHz C9 Memory Kit (CMX16GX3M2A1333C9)

(link to corsair site)

 

I understand, I was thinking you were using 2 separate kits (4 modules total), I'd try to see if using a single module in all separate slots give you the same issue.

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I have tested the two modules separately. Both give error, but surprisingly they give different errors, which doesn't change when moving the

 

module to other slots.

Module 155007906489806 is responsible for power failure at boot time (see video below), but doesn't gives errors anynmore once the system is started.

Module155007906489807 gives NO errors at boot time, but gives errors when loading Win10 (by the way the message is every time different :

"memory management", "system thread exception non unhandled", "PFN_LIST_CORRUPT" ...).

 

When both modules are present, system gives error at boot time only.

 

I don't know if may be useful, but I can add timings tables (CPU_Z) of the two modules , compared with the old (working) memory I was using before:

 

-------------------------------------------------------------------------

NEW MEMORY 16GB (CORSAIR ) SPD

-------------------------------------------------------------------------

DIMM # 1

SMBus address 0x51

Memory type DDR3 Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9 Serial number 0000039F

Manufacturing date Week 16/Year 12 Number of banks 8 Nominal Voltage 1.50 Volts

EPP no XMP no AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

DIMM # 2

SMBus address 0x53

Memory type DDR3 Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9 Serial number 00000381

Manufacturing date Week 16/Year 12 Number of banks 8 Nominal Voltage 1.50 Volts

EPP no XMP no AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

-------------------------------------------------------------------------

OLD MEMORY 4GB (SILICON POWER) SPD

-------------------------------------------------------------------------

DIMM # 1

SMBus address 0x50

Memory type DDR3 Module format UDIMM

Manufacturer (ID) (7F7F7F7F7F7FD3000000)

Size 4096 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number DBLT4GN128S

Manufacturing date Week 25/Year 13 Number of banks 8 Nominal Voltage 1.50 Volts

EPP no XMP no AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-23 @ 457 MHz

JEDEC #2 7.0-7-7-20-27 @ 533 MHz

JEDEC #3 8.0-8-8-22-30 @ 609 MHz

JEDEC #4 9.0-9-9-24-33 @ 666 MHz

 

 

Hope this helps

Thanks again for your assistance.

 

Video when Module 155007906489806 is working alone [ame=https://www.youtube.com/watch?v=QwfGOrK4U9Q&feature=youtu.be]video[/ame]

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  • Corsair Employees
I have tested the two modules separately. Both give error, but surprisingly they give different errors, which doesn't change when moving the

 

module to other slots.

Module 155007906489806 is responsible for power failure at boot time (see video below), but doesn't gives errors anynmore once the system is started.

Module155007906489807 gives NO errors at boot time, but gives errors when loading Win10 (by the way the message is every time different :

"memory management", "system thread exception non unhandled", "PFN_LIST_CORRUPT" ...).

 

When both modules are present, system gives error at boot time only.

 

I don't know if may be useful, but I can add timings tables (CPU_Z) of the two modules , compared with the old (working) memory I was using before:

 

-------------------------------------------------------------------------

NEW MEMORY 16GB (CORSAIR ) SPD

-------------------------------------------------------------------------

DIMM # 1

SMBus address 0x51

Memory type DDR3 Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9 Serial number 0000039F

Manufacturing date Week 16/Year 12 Number of banks 8 Nominal Voltage 1.50 Volts

EPP no XMP no AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

DIMM # 2

SMBus address 0x53

Memory type DDR3 Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9 Serial number 00000381

Manufacturing date Week 16/Year 12 Number of banks 8 Nominal Voltage 1.50 Volts

EPP no XMP no AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

-------------------------------------------------------------------------

OLD MEMORY 4GB (SILICON POWER) SPD

-------------------------------------------------------------------------

DIMM # 1

SMBus address 0x50

Memory type DDR3 Module format UDIMM

Manufacturer (ID) (7F7F7F7F7F7FD3000000)

Size 4096 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number DBLT4GN128S

Manufacturing date Week 25/Year 13 Number of banks 8 Nominal Voltage 1.50 Volts

EPP no XMP no AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-23 @ 457 MHz

JEDEC #2 7.0-7-7-20-27 @ 533 MHz

JEDEC #3 8.0-8-8-22-30 @ 609 MHz

JEDEC #4 9.0-9-9-24-33 @ 666 MHz

 

 

Hope this helps

Thanks again for your assistance.

 

Video when Module 155007906489806 is working alone video

 

Start up a ticket on our support website and we should be able to help.

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I am back with outcome.

Corsair kindly replaced memories with new ones of the same type.

Everything is well until now, no more errors at boot time.

 

One time only computer freezed while copying very large files to usb external hard-disk (same issue occured with old modules).

But I think it could not be a memory issue, as the same copy from internal to internal hard-disks ends with no errors.

 

Thanks again for your help.

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I am back with outcome.

Corsair kindly replaced memories with new ones of the same type.

Everything is well until now, no more errors at boot time.

 

One time only computer freezed while copying very large files to usb external hard-disk (same issue occured with old modules).

But I think it could not be a memory issue, as the same copy from internal to internal hard-disks ends with no errors.

 

Thanks again for your help.

 

Great to hear. Enjoy.

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  • 1 month later...

Hi!

I have the same problem as gigog after I replaced my old CMX8GX3M2A1333C9 kit with a new CMX16GX3M2A1333C9. CPU-Z output:

Memory Type DDR3

Memory Size 16 GBytes

Channels Dual

Memory Frequency 665.1 MHz (1:5)

CAS# latency (CL) 9.0

RAS# to CAS# delay (tRCD) 9

RAS# Precharge (tRP) 9

Cycle Time (tRAS) 24

Command Rate (CR) 1T

Host Bridge 0x0100

 

Memory SPD

DIMM # 1

SMBus address 0x51

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9

Serial number 8F030000

Manufacturing date Week 16/Year 12

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP no

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

DIMM # 2

SMBus address 0x53

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9

Serial number A1030000

Manufacturing date Week 16/Year 12

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP no

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

Note: Manufactured at the same week.

 

Can you help me?

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Hi!

I have the same problem as gigog after I replaced my old CMX8GX3M2A1333C9 kit with a new CMX16GX3M2A1333C9. CPU-Z output:

Memory Type DDR3

Memory Size 16 GBytes

Channels Dual

Memory Frequency 665.1 MHz (1:5)

CAS# latency (CL) 9.0

RAS# to CAS# delay (tRCD) 9

RAS# Precharge (tRP) 9

Cycle Time (tRAS) 24

Command Rate (CR) 1T

Host Bridge 0x0100

 

Memory SPD

DIMM # 1

SMBus address 0x51

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9

Serial number 8F030000

Manufacturing date Week 16/Year 12

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP no

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

DIMM # 2

SMBus address 0x53

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 8192 MBytes

Max bandwidth PC3-10700 (667 MHz)

Part number CMX16GX3M2A1333C9

Serial number A1030000

Manufacturing date Week 16/Year 12

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP no

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-17-22 @ 457 MHz

JEDEC #2 7.0-7-7-20-26 @ 533 MHz

JEDEC #3 9.0-9-9-24-33 @ 666 MHz

 

Note: Manufactured at the same week.

 

Can you help me?

 

You are also getting errors?

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Yes. I have BSODs with different errors on boot (only) and, even worse for me, I have the same power issue during BIOS loading at every restart (for example, after system update) when PC switches power off and then on. This has never happened with the old CMX8GX3M2A1333C9 kit.
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  • Corsair Employees
Yes. I have BSODs with different errors on boot (only) and, even worse for me, I have the same power issue during BIOS loading at every restart (for example, after system update) when PC switches power off and then on. This has never happened with the old CMX8GX3M2A1333C9 kit.

 

You're only using the new kit, right? Not both at the same time?

 

Do you still have the same motherboard from your listed specs? If so, which bios version is on it?

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Yes, I'm using the new kit only.

My specs are actual. I have the latest BIOS installed: DBZ6810H.86A.0043.2012.0615.2054.

 

Do you know what caused the problem? Is this memory incompatibility or problem with large amount of kits or particular kit?

 

Also, last night my PC rebooted unexpectedly. From system log:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I think, this was another BSOD.

 

 

Addition: I had to install the old kit because of BSODs (MEMORY_MANAGEMENT, etc.). Waiting for your assistance with the new one.

 

 

Addition 2: CPU-Z output with old memory kit CMX8GX3M2A1333C9 installed:

Memory Type DDR3

Memory Size 8 GBytes

Channels Dual

Memory Frequency 665.1 MHz (1:5)

CAS# latency (CL) 9.0

RAS# to CAS# delay (tRCD) 9

RAS# Precharge (tRP) 9

Cycle Time (tRAS) 24

Command Rate (CR) 1T

Host Bridge 0x0100

 

Memory SPD

DIMM # 1

SMBus address 0x51

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 4096 MBytes

Max bandwidth PC3-10700H (667 MHz)

Part number CMX8GX3M2A1333C9

Serial number 000001BB

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP yes

XMP revision 1.2

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-16-23 @ 444 MHz

JEDEC #2 7.0-7-7-19-27 @ 518 MHz

JEDEC #3 8.0-8-8-22-30 @ 592 MHz

JEDEC #4 9.0-9-9-24-34 @ 666 MHz

XMP profile XMP-1332

Specification PC3-10700H

Voltage level 1.600 Volts

Min Cycle time 1.500 ns (666 MHz)

Max CL 9.0

Min tRP 13.50 ns

Min tRCD 13.50 ns

Min tWR 15.00 ns

Min tRAS 36.00 ns

Min tRC 50.63 ns

Min tRFC 160.00 ns

Min tRTP 7.50 ns

Min tRRD 7.50 ns

Command Rate 2T

XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)

XMP #1 6.0-6-6-16-23-2T @ 444 MHz (1.600 Volts)

XMP #2 9.0-9-9-24-34-2T @ 666 MHz (1.600 Volts)

 

DIMM # 2

SMBus address 0x53

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 4096 MBytes

Max bandwidth PC3-10700H (667 MHz)

Part number CMX8GX3M2A1333C9

Serial number 00000258

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP yes

XMP revision 1.2

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-16-23 @ 444 MHz

JEDEC #2 7.0-7-7-19-27 @ 518 MHz

JEDEC #3 8.0-8-8-22-30 @ 592 MHz

JEDEC #4 9.0-9-9-24-34 @ 666 MHz

XMP profile XMP-1332

Specification PC3-10700H

Voltage level 1.600 Volts

Min Cycle time 1.500 ns (666 MHz)

Max CL 9.0

Min tRP 13.50 ns

Min tRCD 13.50 ns

Min tWR 15.00 ns

Min tRAS 36.00 ns

Min tRC 50.63 ns

Min tRFC 160.00 ns

Min tRTP 7.50 ns

Min tRRD 7.50 ns

Command Rate 2T

XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)

XMP #1 6.0-6-6-16-23-2T @ 444 MHz (1.600 Volts)

XMP #2 9.0-9-9-24-34-2T @ 666 MHz (1.600 Volts)

 

Note the presence of XMP!

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Yes, I'm using the new kit only.

My specs are actual. I have the latest BIOS installed: DBZ6810H.86A.0043.2012.0615.2054.

 

Do you know what caused the problem? Is this memory incompatibility or problem with large amount of kits or particular kit?

 

Also, last night my PC rebooted unexpectedly. From system log:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I think, this was another BSOD.

 

 

Addition: I had to install the old kit because of BSODs (MEMORY_MANAGEMENT, etc.). Waiting for your assistance with the new one.

 

 

Addition 2: CPU-Z output with old memory kit CMX8GX3M2A1333C9 installed:

Memory Type DDR3

Memory Size 8 GBytes

Channels Dual

Memory Frequency 665.1 MHz (1:5)

CAS# latency (CL) 9.0

RAS# to CAS# delay (tRCD) 9

RAS# Precharge (tRP) 9

Cycle Time (tRAS) 24

Command Rate (CR) 1T

Host Bridge 0x0100

 

Memory SPD

DIMM # 1

SMBus address 0x51

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 4096 MBytes

Max bandwidth PC3-10700H (667 MHz)

Part number CMX8GX3M2A1333C9

Serial number 000001BB

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP yes

XMP revision 1.2

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-16-23 @ 444 MHz

JEDEC #2 7.0-7-7-19-27 @ 518 MHz

JEDEC #3 8.0-8-8-22-30 @ 592 MHz

JEDEC #4 9.0-9-9-24-34 @ 666 MHz

XMP profile XMP-1332

Specification PC3-10700H

Voltage level 1.600 Volts

Min Cycle time 1.500 ns (666 MHz)

Max CL 9.0

Min tRP 13.50 ns

Min tRCD 13.50 ns

Min tWR 15.00 ns

Min tRAS 36.00 ns

Min tRC 50.63 ns

Min tRFC 160.00 ns

Min tRTP 7.50 ns

Min tRRD 7.50 ns

Command Rate 2T

XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)

XMP #1 6.0-6-6-16-23-2T @ 444 MHz (1.600 Volts)

XMP #2 9.0-9-9-24-34-2T @ 666 MHz (1.600 Volts)

 

DIMM # 2

SMBus address 0x53

Memory type DDR3

Module format UDIMM

Manufacturer (ID) Corsair (7F7F9E00000000000000)

Size 4096 MBytes

Max bandwidth PC3-10700H (667 MHz)

Part number CMX8GX3M2A1333C9

Serial number 00000258

Number of banks 8

Nominal Voltage 1.50 Volts

EPP no

XMP yes

XMP revision 1.2

AMP no

JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency

JEDEC #1 6.0-6-6-16-23 @ 444 MHz

JEDEC #2 7.0-7-7-19-27 @ 518 MHz

JEDEC #3 8.0-8-8-22-30 @ 592 MHz

JEDEC #4 9.0-9-9-24-34 @ 666 MHz

XMP profile XMP-1332

Specification PC3-10700H

Voltage level 1.600 Volts

Min Cycle time 1.500 ns (666 MHz)

Max CL 9.0

Min tRP 13.50 ns

Min tRCD 13.50 ns

Min tWR 15.00 ns

Min tRAS 36.00 ns

Min tRC 50.63 ns

Min tRFC 160.00 ns

Min tRTP 7.50 ns

Min tRRD 7.50 ns

Command Rate 2T

XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)

XMP #1 6.0-6-6-16-23-2T @ 444 MHz (1.600 Volts)

XMP #2 9.0-9-9-24-34-2T @ 666 MHz (1.600 Volts)

 

Note the presence of XMP!

 

We might have to do an RMA like we did for the other user. Submit your ticket and we'll take a look at it. Otherwise, you can also contact the retailer for an exchange if still within 30 days.

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I think the retailer have the memory that manufactured at the same date that mine. Now I have kit with code 160901137 (547989 + 547990 DIMM numbers) and ver 7.25.

Do you know what caused the problem? What caused the problem in gigog case? Is this memory incompatibility, problem with kits with the same code/version or particular kit problem?

Only in the latter case it is worth to ask the retailer for an exchange.

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  • Corsair Employees
I think the retailer have the memory that manufactured at the same date that mine. Now I have kit with code 160901137 (547989 + 547990 DIMM numbers) and ver 7.25.

Do you know what caused the problem? What caused the problem in gigog case? Is this memory incompatibility, problem with kits with the same code/version or particular kit problem?

Only in the latter case it is worth to ask the retailer for an exchange.

 

Faulty RAM.

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  • Corsair Employees
Faulty particular RAM kit, right?

If so, if the retailer will send me a new kit with the same part number(?) (160901137) and version (7.25) it will work OK?

 

No one could guarantee you the same lot code nor version, unfortunately.

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