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Occaisionally crashes in game


madcap123
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Which then kills the mouse bindings (extra buttons). It only happens occasionally but is annoying if I am playing online in a team, and was wondering if there's anything I can do to help prevent it from happening.

 

Software is up to date and haven't really changed any settings except for lighting.

 

Windows 7

M65 RGB mouse

K70 RGB (gen 2).

 

P.S. There's no error message and it just seems to exit (no process and it disappears from taskbar).

Edited by madcap123
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Can you upload the latest logs?

Settings>Support>View logs.

 

Does it only crash on that specific game or does it crash from any application?

Any chance you are using complex macros on the mouse?

Does event viewer show any entries under applications related to CUE?

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Sadly, the logs start at the 24th and I haven't been in game so much since the last abrupt close down.

 

However, I am seeing errors:

 

2016-03-24T23:40:26]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&7e717d2&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

 

And

 

[2016-03-25T04:25:53]: Mouse LED colors change failed. request timed out for M65 RGB

 

Plus

 

[2016-03-24T21:11:15]: Set dpi properties failed. Current storage 0.Device : M65 RGB,Execution result = 1, result = 0, platform error code = 1167.

[2016-03-24T21:11:15]: Fail counter for M65 RGB reached zero, setting status 2.

 

As well as

 

[2016-03-24T21:11:17]: Device vid=1b1c pid=1b12 is marked 'slow startup'.

 

Found in the logs.

 

I have no macros setup.

 

In event log, all I can find related to CUE is this:

 

Faulting application name: CorsairHID.exe, version: 1.15.36.0, time stamp: 0x56b216d6

Faulting module name: Qt5Gui.dll, version: 5.4.1.0, time stamp: 0x54e2d846

Exception code: 0xc0000005

Fault offset: 0x00050fc0

Faulting process id: 0x900

Faulting application start time: 0x01d1856767b8cfd1

Faulting application path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CorsairHID.exe

Faulting module path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\Qt5Gui.dll

Report Id: e8224765-f185-11e5-90ac-f46d0413aef9

Edited by madcap123
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