RMA both?

[mjernigan]

SYSTEM INFO:

SurePower 550W Power Supply

MSI K8N Neo2 Platinum

AMD Athlon 64 3500 90nm 939

Thermaltake (A1772) Heatsink and fan

CORSAIR 1GB (2x512) TWINX1024-3200XLPT 2-2-2-5

 

 

PROBLEMS:

I have been troubleshooting (random bsod / restarts, irq less than, etc) my new system, and THINK I have it narrowed down to one memory module.

 

 

TESTING / SETUP:

I have the latest 1.4 Bios from:

http://www.msi.com.tw/program/support/download/dld/spt_dld_detail.php?UID=607&kind=1

 

I have the bios set to 2.75V and the other memory settings set to AUTO.

 

When booting.. it shows 2-2-2-5 1T

 

I decided to run memtest86 and memtest86+ on the memory.

http://www.memtest86.com/ - ver. 3.2

http://www.memtest.org/ - ver 1.40

 

 

I tested the memory together in the green slot 1 and purple slot 2 – got about 75 errors

I tested each module separately in green slot 1 and green slot 3 and one of the modules has errors in Test 4, 5, 6…etc. the other module has run through the test 3 loops with NO problems.

 

Yes…. I have read other post about the motherboard/cpu not liking 2-2-2-5, however my one chip works fine at that speed (which is good – that’s why I bought it).

 

Keep in mind that since I removed the suspected module I have not had any problems with my system at all.

 

 

MY QUESTIONS:

 

Would I have to send back both modules or could I keep the one that I know is good?

 

Could the good chip actually be bad once running in dual channel mode? (sorry for lack of knowledge in that area)

 

 

Also, is it possible to get an advanced RMA (i.e.… I will buy a new pair up front, so that I have a computer)?

 

The retailer I purchased the memory from does not allow refunds of memory… so no adv rma :(:

 

 

 

Also, if you can think of other reasons why the one chip is testing bad… let me know…. and let me know what I should do to test it.

 

 

 

 

Thanks,

MJ

[RAM GUY]

Let's try replacing your modules.

Please send us a email with a copy of the form or all of your info name address and phone# and the Module part# and copy the link to this post and email it to Warranty@corsairmemory.com. Or you can also use the On Line RMA Request Form as well.

If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to rma@corsairmemory.com and we will help to resolve it.

[mjernigan]

Well, first of all I would like to thank Georgette at Corsair for sending my ram UPS next day air.

 

 

 

Now for my Update:

 

The new memory has fixed the problems I stated above. I have been able to run mem test for 9 passes straight. No errors.

 

2-2-2-5 1T

 

 

Thanks,

MJ

[RAM GUY]

Thanks for letting us know!

Please let us know if you have any questions!