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Another Scimitar issue post


EHPBLuurr

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My scimitar was working fine up until today. The device will constantly connect and reconnect but will always say it's malfunctioning (under device tab). I've tried every single port on my I/O. My Keyboard has no issues, the firefly has no issues, wifi adapter has no issues, just the mouse. The malfunctioning happened before the new FW update. I tried to update both with the regular and directly. Both failed. I can't access profiles, i can only swap through them with the mouse buttons. My number'd keys don't work either. I just got this mouse about a week or so ago brand new.

 

 

 

 

Here's the most recent log

[2016-02-09T18:55:31]: UserSessionInfo: locked changed to 0.

[2016-02-09T18:55:31]: UserSessionInfo: connected changed to 1.

[2016-02-09T18:55:31]: UserSessionInfo: local changed to 1.

[2016-02-09T18:55:31]: UserSessionInfo: locked changed to 0.

[2016-02-09T18:55:31]: UserSessionInfo: connected changed to 1.

[2016-02-09T18:55:31]: UserSessionInfo: local changed to 1.

[2016-02-09T18:55:33]: UserSessionInfo: locked changed to 0.

[2016-02-09T18:55:33]: UserSessionInfo: connected changed to 1.

[2016-02-09T18:55:33]: UserSessionInfo: local changed to 1.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1b1c pid=1b09 not found.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col01#7&2bf75b4d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1b1c pid=1b09 not found.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Created new device object: Scimitar; ready: 0

[2016-02-09T18:55:33]: Attached to device object Scimitar: b=1 a=1

[2016-02-09T18:55:33]: Attached to device object Scimitar: b=1 a=0

[2016-02-09T18:55:33]: Initializing Scimitar...

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_00#7&1433cf08&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1b1c pid=1b09 not found.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Initializing Scimitar: spent all tries on getDeviceInfo().

[2016-02-09T18:55:33]: Initializing Scimitar: failed to read proto version.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Initialized (st=0) Scimitar.

[2016-02-09T18:55:33]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T18:55:33]: Device object failed to initialize, so it won't be registered with application susbystems. Scimitar.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:33]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:33]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:37]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:37]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:37]: Firmware Download: Failed to parse firmware version.

[2016-02-09T18:55:37]: Firmware Download: Failed to read firmware version.

[2016-02-09T18:55:37]: Firmware Download: Some of required values are not set, aborting.

[2016-02-09T18:55:38]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:38]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:38]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:38]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:38]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:38]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:40]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:40]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:55:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:55:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:22]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:22]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:22]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:22]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:22]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:22]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:26]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:26]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:26]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:26]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:26]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:26]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:28]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T18:59:28]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T18:59:28]: Firmware Download: Failed to parse firmware version.

[2016-02-09T18:59:28]: Firmware Download: Failed to read firmware version.

[2016-02-09T18:59:38]: Firmware Update: started 'C:/Program Files (x86)/Corsair/Corsair Utility Engine/fwupd path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col04#7&2bf75b4d&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} image=C:\Users\ehpan\AppData\Local\Temp\wz4560.Scimitar_App_V201.bin usb-vid=1b1c usb-pid=1b1e hid-up=ffc2 test-storage=true' (2).

[2016-02-09T18:59:45]: Firmware Update: tool exit code: -1073741819, exit status: 1. Normal stop: 0

[2016-02-09T18:59:50]: Firmware Update: killing...

[2016-02-09T18:59:50]: Firmware Download: Aborting idle process not supported.

[2016-02-09T19:00:18]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:18]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:18]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:18]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:18]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:18]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:24]: Created new device object: Scimitar; ready: 0

[2016-02-09T19:00:24]: Attached to device object Scimitar: b=1 a=1

[2016-02-09T19:00:24]: Attached to device object Scimitar: b=1 a=0

[2016-02-09T19:00:24]: Initializing Scimitar...

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Initializing Scimitar: spent all tries on getDeviceInfo().

[2016-02-09T19:00:24]: Initializing Scimitar: failed to read proto version.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Initialized (st=0) Scimitar.

[2016-02-09T19:00:24]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_00#7&1433cf08&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-02-09T19:00:24]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col01#7&2bf75b4d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-02-09T19:00:24]: Device object failed to initialize, so it won't be registered with application susbystems. Scimitar.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:24]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:24]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:35]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:35]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:35]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:35]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:35]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:35]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:37]: Device profile (meta) for device vid=1532 pid=c00 not found.

[2016-02-09T19:00:38]: Created new device object: Scimitar; ready: 0

[2016-02-09T19:00:41]: Attached to device object Scimitar: b=1 a=1

[2016-02-09T19:00:41]: Attached to device object Scimitar: b=1 a=0

[2016-02-09T19:00:41]: Initializing Scimitar...

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Initializing Scimitar: spent all tries on getDeviceInfo().

[2016-02-09T19:00:41]: Initializing Scimitar: failed to read proto version.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Initialized (st=0) Scimitar.

[2016-02-09T19:00:41]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_00#7&1433cf08&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-02-09T19:00:41]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col01#7&2bf75b4d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-02-09T19:00:41]: Device object failed to initialize, so it won't be registered with application susbystems. Scimitar.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:41]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:41]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:42]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:42]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:42]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:42]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:42]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:42]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:44]: Fail counter for Scimitar reached zero, setting status 2.

[2016-02-09T19:00:44]: Get device info prepare failed.Device : Scimitar,Execution result = 1, result = 0, platform error code = 1.

[2016-02-09T19:00:44]: Firmware Download: Failed to parse firmware version.

[2016-02-09T19:00:44]: Firmware Download: Failed to read firmware version.

[2016-02-09T19:00:59]: Firmware Update: started 'C:/Program Files (x86)/Corsair/Corsair Utility Engine/fwupd path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col04#7&2bf75b4d&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} image=C:\Users\ehpan\AppData\Local\Temp\ao4560.Scimitar_App_V201.bin usb-vid=1b1c usb-pid=1b1e hid-up=ffc2 test-storage=true' (2).

[2016-02-09T19:01:04]: Firmware Update: tool exit code: -1073741819, exit status: 1. Normal stop: 0

[2016-02-09T19:01:07]: Firmware Update: killing...

[2016-02-09T19:01:07]: Firmware Download: Aborting idle process not supported.

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CUE is updated to 1.15.32 STILL does not recognize my scimitar

Can you post your system specs? Do you have a X58 motherboard perhaps? That seems to be the main issue with this update, going by what has been said if you leave the computer alone for ~5 minutes after starting it CUE should then detect the Scimitar.

 

Can you verify if you have a X58 motherboard, and if so if it gets recognized after that time I just mentioned?

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Please also make sure you have CUE version 1.15.36 installed. Many users are only installing the firmware, which cause this issue.

 

I've had CUE 1.15.36 installed since yesterday and still have this problem. I'm also being prompted to install the firmware everytime my computer loads and CUE won't recognize the Scimitar.

 

In fact, I have to shut down the CUE software after my computer loads, reload CUE, then it prompts me again to update the firmware (which I do) and then I have to wait about five minutes for the Scimitar to be properly recognized.

 

Who has ever bought a mouse thinking, "I'd like for it not to work properly and wait five minutes after booting before I can use it as intended."? Nobody.

 

Henry, I've read all of your posts. It isn't us causing this problem, it is poor design. The software worked fine until the firmware and/or CUE updates from two days ago. Please have the team resolve this apparent software issue.

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Seems you missed these posts by Corsair James:

 

1) http://forum.corsair.com/v3/showthread.php?p=836162#post836162

So first let me apologize some of you are experiencing this issue with Scimitar. I don't know how this issue started but to give you all some background, I asked Corsair Henry to give out 1.15 as a beta (along with FW 2.01) prior to this release being public. I also have given it out to the official beta testers. This meant that we had at least 40 people with very different hardware configurations (not counting internal QA) test this SW and FW together to ensure it was a smooth experience. We also wanted to ensure it solved the rare problem of Scimitar timing out every now and then.

 

Out of the 40+ people, we didn't receive a single case of negative feedback where it broke something and our internal testing confirmed this. This is why the issue some of you are reporting is quite perplexing. However, we are putting all of our resources into this to investigate and it may take a few days to gather the information and attempt to reproduce the issue. As of right now, we don't have any systems that can do it so your logs have been well appreciated. We'll do what we can in the quickest turnaround possible.

 

Sorry for the inconvenience.

 

2) http://forum.corsair.com/v3/showthread.php?p=836155#post836155

Hello cdenslow,

 

So far we have found that the people who are having this issue is with x58 chipset. We have tested this in our lab and was able to confirm this. For X58, once you have CUE open, your mouse will take longer to detect but it will detect after 5 minutes or so. This is not the solution but a temporary work around to this. Please let me know if your mouse is able to detect after waiting approximately 5 mins. I will continue to work with our engineering to team to find a solution in the mean time.

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