iSparkx1 Posted February 4, 2016 Share Posted February 4, 2016 Hello, i sent in corsair vengeance 1500 headset on Friday 29/01/2016 via Royal mail special delivery. This require it to have a signature and allow me to track its progress. Its now been 6 days since i have sent it and i have heard nothing, no emails or ticket updates. I recently left another comment on my existing ticket asking what to do and went into live chat and was told to wait 1-2 (2 days ago now) and still nothing. I'm in the UK and it was sent to their company in Bolton My ticket number is: 6733213 I am wondering if anyone has got any tips or advice to help with getting this sorted. Any help with be appreciated. Link to comment Share on other sites More sharing options...
Toasted Posted February 5, 2016 Share Posted February 5, 2016 Does the tracking number show that the headset was signed and delivered to Corsair? If you haven't, you may want to provide that information to them as proof of delivery and they can probably use that number to find your package. Link to comment Share on other sites More sharing options...
iSparkx1 Posted February 5, 2016 Author Share Posted February 5, 2016 Does the tracking number show that the headset was signed and delivered to Corsair? If you haven't, you may want to provide that information to them as proof of delivery and they can probably use that number to find your package. In Royal mail tracking system it states it has been delivered and has a signature, i went into live chat to ask about this and they said they got it but wait 1-2 business days. Its now been 3 and still nothing hmm. Thanks for the advice though Link to comment Share on other sites More sharing options...
Corsair Employees Greybeard Posted February 5, 2016 Corsair Employees Share Posted February 5, 2016 Hey Spark, So I just looked into your ticket and looks like it hasn't been received in our system. Since you have confirmation already, I'm sure that the headset is physically there already just not processed yet. No worries, I'll send a reminder to RMA team and make sure that they provide you an update sometime today. Link to comment Share on other sites More sharing options...
iSparkx1 Posted February 5, 2016 Author Share Posted February 5, 2016 Hey Spark, So I just looked into your ticket and looks like it hasn't been received in our system. Since you have confirmation already, I'm sure that the headset is physically there already just not processed yet. No worries, I'll send a reminder to RMA team and make sure that they provide you an update sometime today. Ok thanks, hopefully it will get processed soon Link to comment Share on other sites More sharing options...
ArtyNiemo Posted February 6, 2016 Share Posted February 6, 2016 I am having the exact same issue; Ticket number 6735662 My AX 850 Power supply completely died which means now I have no machine at all. The RMA was promptly approved on the 1/2/2016, they received the PSU on 3/2/2016 according to the courier service tracker, which I provided within the ticket, and since then I have heard nothing on the matter. I suppose all that we can do is wait. :( Link to comment Share on other sites More sharing options...
Corsair Employees Greybeard Posted February 9, 2016 Corsair Employees Share Posted February 9, 2016 ArtyNiemo - I've already asked our customer service to arrange your replacement. You should a message from them momentarily. Link to comment Share on other sites More sharing options...
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