User52 Posted January 27, 2016 Share Posted January 27, 2016 Hey Corsair So i had purchased a K95 keyboard on 12 August 2013 on a online store in South Africa. One of the back light keys have died and i was wondering if an RMA was possible? I know it is over 2 years old but what are my options? Not that it matters but i have always had an excellent history with Corsair and have purchased many other products from you guys that are still working very well to this day. This is a very odd occasion. Thank you and please advise on what my options are in fixing this issue. Link to comment Share on other sites More sharing options...
krazykid Posted January 27, 2016 Share Posted January 27, 2016 If i was you, i would try an RMA. Link to comment Share on other sites More sharing options...
User52 Posted January 27, 2016 Author Share Posted January 27, 2016 Seriously, if this is true that will be insanely awesome. Thanks, will try. Link to comment Share on other sites More sharing options...
User52 Posted January 27, 2016 Author Share Posted January 27, 2016 Spoke to Live Chat person and they say i cannot RMA?... Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted January 27, 2016 Administrators Share Posted January 27, 2016 The chat rep is correct. It is out of warranty. Link to comment Share on other sites More sharing options...
User52 Posted February 2, 2016 Author Share Posted February 2, 2016 Just to let everyone know, Corsair said they can RMA it. Thanks so much to everyone at Corsair. Best customer support i have ever had in my life!! Link to comment Share on other sites More sharing options...
User52 Posted February 2, 2016 Author Share Posted February 2, 2016 Hey guys, corsair said rather than send it back to them i can destroy it. Can someone here confirm this is a valid way of RMA? They said i must take pictures before and after of the damage and a clear picture of the serial number before. They also updated the ticket to add that comment. Please can someone give some advice as to what to do next. Thanks. Link to comment Share on other sites More sharing options...
Inheritance Posted February 2, 2016 Share Posted February 2, 2016 Hey guys, corsair said rather than send it back to them i can destroy it. Can someone here confirm this is a valid way of RMA? They said i must take pictures before and after of the damage and a clear picture of the serial number before. They also updated the ticket to add that comment. Please can someone give some advice as to what to do next. Thanks. Ive never heard of this before but hey have fun. Maybe make a video. they are known for their sense of humor at Corsair. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Henry Posted February 2, 2016 Corsair Employees Share Posted February 2, 2016 Hey guys, corsair said rather than send it back to them i can destroy it. Can someone here confirm this is a valid way of RMA? They said i must take pictures before and after of the damage and a clear picture of the serial number before. They also updated the ticket to add that comment. Please can someone give some advice as to what to do next. Thanks. Per company policy, we normally require that you return the faulty unit in order for us to replace it. If the cost of shipping back the unit is too high, support may ask that you destroy the unit. If that is asked of you, please make sure you follow their instructions to the tee. If you have questions in regards to how your RMA will be processed, please add a comment to your ticket. Link to comment Share on other sites More sharing options...
User52 Posted February 2, 2016 Author Share Posted February 2, 2016 This is exactly what I wanted to hear as I would have to ship this half way arccross the world and it would just cost so much. I will make sure to follow exactly as the instructions say on my ticket. Thank you all at corsair, the support here is just amazing, you have a very happy customer here. Link to comment Share on other sites More sharing options...
User52 Posted February 11, 2016 Author Share Posted February 11, 2016 Got my new K95 RGB delivered today. Thanks Corsair!! Your support is simply the best. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Henry Posted February 11, 2016 Corsair Employees Share Posted February 11, 2016 Got my new K95 RGB delivered today. Thanks Corsair!! Your support is simply the best. Glad you received your replacement! Link to comment Share on other sites More sharing options...
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