broonsbane Posted January 23, 2016 Share Posted January 23, 2016 Hello, I'm really at a loss here. The headset works, isn't in bootloader mode and I can see it in device manager. I simply want to update to the latest firmware version. 1. I select Update Firmware 2. It tells me there is a firmware update to version 38.01. Proceed with firmware update? 3. I click update. 4. It says to connect headset using USB cable (the usb cable is already connected to the charge port on my headset and the headset is on 5. I have to click abort Also note, the only way I can see the "force update from server" is hitting cancel at step 2. I then see the two options I can select 1)Force update from the server or 2)firmware image upload option. Anyhow, there's something seriously wrong here. Can you send a firmware image download that I can update via local machine? EDIT: I found the thread with the same exact issue earlier this month. They even returned the headset and got a new one and it didn't fix the issue. http://forum.corsair.com/forums/showthread.php?t=154319&page=2 EDIT: I checked the event viewer through device manager and noticed the following: Device USB\VID_1B1C&PID_1B23&MI_00\7&8c0bde9&0&0000 could not be migrated. Last Device Instance Id: BTHENUM\{747413e4-f767-414f-a0c1-6cc1aa9d054c}_LOCALMFG&0000\8&2922782c&0&000000000000_00000000 Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318} Location Path: Migration Rank: 0xF000FFFFFFFFF122 Present: true Status: 0xC0000719 Link to comment Share on other sites More sharing options...
Toasted Posted January 24, 2016 Share Posted January 24, 2016 Please fill out your system specifications http://forum.corsair.com/v3/profile.php?do=extra Is Windows and your drivers all up to date? Have you tried a USB 2.0 port? Have you tried a different USB cable? (microUSB to Type A cable) Do the CUE logs show any useful information? You can access the logs by clicking Settings > Support > View logs. Have you tried the firmware update on another computer as well? Link to comment Share on other sites More sharing options...
broonsbane Posted January 24, 2016 Author Share Posted January 24, 2016 Yes, drivers are up to date. I've tried all 3 ports on my laptop Only thing that stands out on the CUE log is: Firmware Download: Aborting idle process not supported. I don't have another microsd cable, however the cable that came with my headset works and charges the headset. This is my only PC The thread I linked went through all of those steps as well. I'd like to receive a download of the flash like the other person to see if it will work. Link to comment Share on other sites More sharing options...
broonsbane Posted January 31, 2016 Author Share Posted January 31, 2016 Bump...would like some help. My headset is worthless if I can't get firmware updates. I'd like someone from Corsair to reach out with some options. Link to comment Share on other sites More sharing options...
Toasted Posted January 31, 2016 Share Posted January 31, 2016 Do you have another computer you can use to attempt the firmware update? Have you tried using the previous version of CUE to update the firmware? Put in a support ticket to Corsair and see what they say as well. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
Corsair Chris Posted February 4, 2016 Share Posted February 4, 2016 broonsbane, As Toasted has suggested, have you attempted to update the firmware on a different system? Link to comment Share on other sites More sharing options...
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