H2100 Volume Wheel Oscillating Volume

[GeneralOats]

Hello,

 

I just purchased the H2100 headset, installed the drivers, fully charged the headset before use, etc. Whenever I go to use the volume wheel on the side of the headset, the volume will switch back and forth between what I am currently on and the setting below. For example, if the volume is on 10 and I scroll up to increase volume, it just goes 10, 8, 10, 8, 10, 8, and so on as I keep scrolling. The same thing happens if I scroll down to decrease the volume. I have also tried a small scroll to increase, then pause, and scroll again to increase, but it does the same thing.

 

However, I have the RGB keyboard and the volume wheel works on there perfectly, even with the headset. I tried the headset wheel without the drivers and with the drivers installed with the same results. I also tried restarting the Human Interface Device Access service with no luck.

 

Any ideas? Thanks!

[Toasted]

Try the headset on another computer. It may be a issue with the headset if the issue is still present.

[GeneralOats]

Ok, I will try that tonight and update with results. Thank you for the advice.

 

**Update: I have tried it on my roommate's computer and the same issue is present. I think it is an error with the headset.

[Toasted]

Contact your retailer and see if they can replace the headset for you. If not, request an RMA to replace the headset with Corsair.

https://corsair.secure.force.com/

 

In your RMA, make sure you upload a picture of your receipt as proof of purchase.

[GeneralOats]

I ordered through Amazon, so they are sending me a replacement one. Should be here tomorrow and I can just send back this one.