Zondax Posted January 5, 2016 Share Posted January 5, 2016 i sent in my RMA request about 5 days ago, i am just wondering how long on average does it take for the request to get reviewed? Link to comment Share on other sites More sharing options...
Toasted Posted January 5, 2016 Share Posted January 5, 2016 Corsair have just returned from the holiday break. it may take a few more days as ticket load is usually quite high after breaks. If you want a faster reply or update. It will be best to contact customer service directly via Skype/phone and ask for a ticket status update. You can call customer service using Skype by calling their toll free number which can be found on their contact page. If you haven't already, make sure you have a picture of your invoice uploaded to the ticket as this is used as proof of purchase. Link to comment Share on other sites More sharing options...
Zondax Posted January 5, 2016 Author Share Posted January 5, 2016 image of the invoice was added when i sent the RMA :P so i guess ill just have to be patient Link to comment Share on other sites More sharing options...
Zondax Posted January 25, 2016 Author Share Posted January 25, 2016 Saw this has been posted earlier, but i am wondering the same. i sent my keyboard of after it got approved and shipped it about a week ago on the 15.01.16 from Norway to the Netherlands. I would of thought that it would have arrived by now. if any of you beautiful people from corsair wonder, my ticket is: 6721378 Link to comment Share on other sites More sharing options...
Toasted Posted January 26, 2016 Share Posted January 26, 2016 I would suggest you put a comment in to your ticket providing any kind of tracking number or any number that can be used to find your box to allow them to check whether or not it has arrived yet. Link to comment Share on other sites More sharing options...
Wired Posted January 26, 2016 Share Posted January 26, 2016 There's a progress bar at the top of every ticket. It'll show you if it arrived yet or not. If you don't see anything there, contact the shipper first to see if it arrived. Link to comment Share on other sites More sharing options...
Zondax Posted January 29, 2016 Author Share Posted January 29, 2016 title says it all. Just wondering how long the processing usually take. the progress bar has been on "processing" for more than two days now x] Link to comment Share on other sites More sharing options...
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