grimlock Posted January 5, 2016 Share Posted January 5, 2016 I purchased two K95 Keyboards today, and one is acting oddly with a single key. I started by playing with the keyboard that is now not working correctly, by importing some profiles, etc. I decided I wanted to customize both keyboards with a basic white back light for all the keys as a default. It works perfectly, except for one thing. The mute button does not sync correctly. If I select white for the key, I get light blue. Here's what I'm getting with the basic color palate from left to right: Black=No Light Red=No Light Green=Green Blue=Blue Yellow=Green Purple=Blue Orange=Green Pink=Blue White=Light Blue Light Blue=Blue Magenta=Dark Blue Dark Red=No Light Pink2=Really faint dark blue Lime Green=Green Bright Pink=Dark Blue Orange=Green I've attempted to import all the profiles from the keyboard that is working correctly, but that doesn't fix things. I reinstalled the CUE software, and that made no difference. So is there something wrong with the keyboard, or something wrong with the user (me)? I attached a picture with every key supposedly set to white. The mute key is a light blue. The photo isn't great, but I thought maybe it would help. Thanks in advance! Link to comment Share on other sites More sharing options...
ljh08 Posted January 5, 2016 Share Posted January 5, 2016 Just out of curiosity do you mind saying where you bought your's from? I bought the brown switch model from Amazon and I've been having issues figuring out the lighting. Can't seem to ever get it where I want. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 Just out of curiosity do you mind saying where you bought your's from? I bought the brown switch model from Amazon and I've been having issues figuring out the lighting. Can't seem to ever get it where I want. I bought a Brown CH-9000221-NA from Central Computers (a local store) and a Red CH-9000220-NA from newegg.com. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 I tried swapping the K95 that is giving me issues to my 2nd computer and it still is acting oddly. It seems the only colors that appear to be working are black (lights off), Green, Blue, Light Blue, and the bright green. Link to comment Share on other sites More sharing options...
ljh08 Posted January 5, 2016 Share Posted January 5, 2016 Thanks! I also have the CH-9000221-NA Brown version. Colors always seem a little off. Wish I had an answer also. I'll keep watching hopefully someone can give us an answer. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 Mine has no issues other than the mute key. And this isn't a subtle issue, it is displaying completely the wrong color on that key. I am attaching another picture. I imported the Iron-man profile from the Corsair download website, and obviously the theme is all orange and red. My mute key is green, while it is orange in the CUE software. My iphone doesn't take the best pictures of the LEDs, but you should get the idea. I pretty much assume I am screwed and will need to return this to newegg. Hopefully someone will point out something stupid that I missed, but I just can't see how. I think I understand the basics of the software pretty well! Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 I also tried going to an earlier firmware, and it made no difference. So I assume something is wrong with the keyboard internally. If I don't hear anything otherwise, I will start the return of the keyboard to newegg tomorrow. Link to comment Share on other sites More sharing options...
Jkraghify Posted January 5, 2016 Share Posted January 5, 2016 It sounds like the red LED is either dead or not receiving power... You can contact corsair support and ask for help with a hard firmware reset. Sometimes these lighting issues are caused by a firmware glitch (what you did to re-flash the firmware may have not fixed it). You have two options for RMA/support. RMA the board to neweggOpen a ticket with Corsair Technical Supportask to be guided through a hard firmware resetif that doesn't work, RMA through either Corsair or Newegg Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 Here's another quick shot I took with all the lights off (other than the keyboard) in the room. I also took a shot of the CUE software so you can see that all the setting are correct (I'm 99.9999% sure, I'm not missing something!) Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 It sounds like the red LED is either dead or not receiving power... You can contact corsair support and ask for help with a hard firmware reset. Sometimes these lighting issues are caused by a firmware glitch (what you did to re-flash the firmware may have not fixed it). You have two options for RMA/support. RMA the board to neweggOpen a ticket with Corsair Technical Supportask to be guided through a hard firmware resetif that doesn't work, RMA through either Corsair or Newegg Thanks, I will try that. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 What would be really cool would be if they would just let me swap it out at their offices in Fremont. I'm only 20 minutes away. Link to comment Share on other sites More sharing options...
Jkraghify Posted January 5, 2016 Share Posted January 5, 2016 You could always ask in the support ticket Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 5, 2016 Corsair Employee Share Posted January 5, 2016 What would be really cool would be if they would just let me swap it out at their offices in Fremont. I'm only 20 minutes away. We don't have any units in the Fremont HQ office. However if your RMA has been approved, you can ask for a roll call and pick it up from our hayward hub. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 We don't have any units in the Fremont HQ office. However if your RMA has been approved, you can ask for a roll call and pick it up from our hayward hub. While I submitted a service ticket, would I be better served to just return it to newegg? How long does the RMA process take? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 5, 2016 Corsair Employee Share Posted January 5, 2016 While I submitted a service ticket, would I be better served to just return it to newegg? How long does the RMA process take? Provide me with your ticket number and I will have someone take a look at it. For the will call, you will need to phone into customer service once it has been approved. For a standard RMA, it can take anywhere from 2-3 weeks to get a replacement because we need to receive the unit first. We also have an Express RMA, that allows us to ship out the replacement unit to you first. For this option we are required to put a hold on your CC for the cost of the unit. Assuming we have the unit in stock, you will receive the replacement within 1 week or so. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 Provide me with your ticket number and I will have someone take a look at it. For the will call, you will need to phone into customer service once it has been approved. For a standard RMA, it can take anywhere from 2-3 weeks to get a replacement because we need to receive the unit first. We also have an Express RMA, that allows us to ship out the replacement unit to you first. For this option we are required to put a hold on your CC for the cost of the unit. Assuming we have the unit in stock, you will receive the replacement within 1 week or so. OK, I PMed you the ticket number. Honestly, if this can't be fixed by a forced reset of the board, I think its just easier to return it to newegg, and pick up a replacement board at Central Computers or Fry's. I'm assuming there is a hardware issue with the key having no red tones. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 5, 2016 Corsair Employee Share Posted January 5, 2016 @Grimlock - Your RMA should be approved. Go ahead and call into customer service and check to see if the will call is available. My apologies that i dont have access to the same system. Edit: or call in for a hard reset. I hope it works out Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 Cool, thanks for the help. Link to comment Share on other sites More sharing options...
grimlock Posted January 5, 2016 Author Share Posted January 5, 2016 Corsair Customer service was great, but it was going to take the 3+ weeks to get me a replacement K95, so I decided to contact newegg and see if they could do any better. Newegg was willing to send me a new K95 for no charge shipped via next day mail, so that's the route I decided to go. Thanks for the help though Henry, it makes a difference! As a total side story- I originally bought two of your competitor's boards late in December 2015. The KM780 RGB board (a clear rip-off of the K70/95). I loved the price I got on their board ($129 + 4gb free DD3 ram per keyboard). They arrived, the software loaded perfectly, I customized them, and I was thrilled. Once I restarted the computer(s) a single time, the software wouldn't work, period. Neither computer would run the software. I contacted their customer support...I am still waiting to hear back. I returned them both to newegg and switched to the K95. I like that there are actually people out there standing behind their product and helping. Sure, it would have been nice if the keyboard arrive issue free, but at least Corsair is willing to remedy the issue and have a dialogue with their customers. I think it is important that Corsair continues to do this! Share this with your superiors. Let them know that being active on a forum like this is critical to long-term business growth. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 6, 2016 Corsair Employee Share Posted January 6, 2016 Wow I did not know that it will take up to 3+ weeks. Maybe because we have backlog for orders over the holidays. Thank you for keeping me up to date and for the positive review you have left. Link to comment Share on other sites More sharing options...
grimlock Posted January 6, 2016 Author Share Posted January 6, 2016 I received the new K95 through newegg, and everything seems to be working correctly. The only problem I'm having is trying to figure out what there is no "indicator" setting for the mute button in CUE. I want it to change colors based on if mute is on or off like I can do with the macro or windows lock keys. Link to comment Share on other sites More sharing options...
Jkraghify Posted January 6, 2016 Share Posted January 6, 2016 There is no indicator function for the mute button (yet?) Link to comment Share on other sites More sharing options...
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